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ElisaC's avatar
ElisaC
Trusted Cover User
3 years ago

Emails bouncing - Rejected

Good morning

 

For the last few days I have been having an issue with a couple of emails bouncing back - rejected that I normally have no trouble sending.  Is there a known issue regarding this?

 

Thanks

Elisa

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi ElisaC 

     

    Thanks for your post. We are aware of an issue where online invoices is not available for some customers. This is being investigated by our teams. More information and updates are available on our Status page.

     

    We do apologise for the inconvenience.

    • KLS15's avatar
      KLS15
      User
      3 years ago

      Hi 

      We are experiencing the same issue!

      Says issue is resolved on status page, but invoices are still bouncing back.

       

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi ElisaC , KLS15 


        If the emails are still getting bounced back, please send us the impacted email addresses by Private Message so we can check if they are blacklisted on our end. 

    • ElisaC's avatar
      ElisaC
      Trusted Cover User
      3 years ago

      Thanks Tracey_H 

       

      It says that issue is resolved.  I attempted to email the invoice again and it has bounced again.

       

      Cheers

      Elisa