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pradipmarek's avatar
pradipmarek
Contributing User
12 months ago
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Email Undeliverable | Bouncing Back | Diagnostic Code Rejected

Email Undeliverable | Bouncing Back | Diagnostic Code Rejected

Emails sent from AccountRight are bouncing back from "bounce@apps.myob.com".

Email says " Sorry, email delivery was unsuccessful". Diagnostic-Code: rejected

This is happening for multiple clients trying to send use emails from the MYOB platform

 

send to address:  anaconda.invoices@srg.com.au

 

https://community.myob.com/t5/AccountRight-Sales-and-purchases/Email-Undeliverable-Bouncing-Back-Diagnostic-Code-Rejected/td-p/739360?searchfacet=global:community&searchterm=Diagnostic-Code&%23x3a;%20rejected


I have read the comment on this link 

 

I believe you need to do a white list in the MYOB system our email address,  as our system, doesnt seem to detect the inbound and reject it.    This fault is singular fault to this partiular email anaconda.invoices@srg.com.au

for now we have created a work around by creating new email address zanaconda.invoices@srg.com.au that redirects to anaconda.invoices@srg.com.au..    

HELP,  please white list us?  you my have blocked us as our system sends auto replies.

 

 

 

 

  • Princess_R's avatar
    Princess_R
    12 months ago

    Hi pradipmarek 

     

    Thank you for your post.

     

    We appreciate your patience and understanding about this matter. I have checked the destination email you've posted and was blacklisted on our end which is now removed. Email address is already whitelisted, emails sent to anaconda.invoices@srg.com.au   should not bounce. Please try again and let me know how you go about this.

     

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,

    Princess

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  • pradipmarek's avatar
    pradipmarek
    Contributing User
    12 months ago

    EXAMPLES OF REJECTIONS

     

    EXAMPLE 1

    From: Walkley's Finest Bait and Tackle <bounce@apps.myob.com>
    Sent: Thursday, 25 May 2023 7:14 AM
    To: Michelle <michelle@walkleysfinest.com.au>
    Subject: Undeliverable: Invoice IN926093; From Walkley's Finest Bait and Tackle

    Sorry, email delivery was unsuccessful.

    Subject: Invoice IN926093; From Walkley's Finest Bait and Tackle

    Destination: anaconda.invoices@srg.com.au

    Sent: May 25th 2023, 7:41:15 am

    Message: Please find attached your invoice. Preferred payment, direct transfer as per account details on your invoice.
    Please contact us immediately if you are unable to detach or download your Invoice, or if you have any questions.
    Thank you, have a great day.
    Kind regards, Administration Team, Walkley's Finest Bait & Tackle



    Diagnostic-Code: rejected

    EXAMPLE 2

    From: Nathan - TRA Australia <bounce@apps.myob.com>
    Sent: Tuesday, May 23, 2023 11:28 AM
    To: Nathan - TRA Australia <nathan@traaustralia.com.au>
    Subject: Undeliverable: Invoice 00186844; TRA AUSTRALIA

    Sorry, email delivery was unsuccessful.

    Subject: Invoice 00186844; TRA AUSTRALIA

    Destination: Anaconda.Invoices@srg.com.au

    Sent: May 23rd 2023, 10:51:12 am

    Message: Please contact us immediately if you are unable to detach or download your Invoice. Thank you.

    Diagnostic-Code: rejected


    EXAMPLE 3


    From: Implus Australia Pty Ltd <bounce@apps.myob.com>
    Sent: Monday, 22 May 2023 9:49 AM
    To: Implus Australia Accounts <accounts.au@4implus.com>
    Subject: [EXTERNAL]Undeliverable: Invoice 00135764; From Implus Australia Pty Ltd

    Sorry, email delivery was unsuccessful.

    Subject: Invoice 00135764; From Implus Australia Pty Ltd

    Destination: anaconda.invoices@srg.com.au

    Sent: May 22nd 2023, 8:58:28 am

    Message: Please see attached invoice.
    Your order has been dispatched from our warehouse.

    IMPLUS AUSTRALIA

    EXAMPLE 4

    From: Implus Australia Pty Ltd <bounce@apps.myob.com>
    Sent: Monday, 29 May 2023 2:11 PM
    To: Implus Australia Accounts <accounts.au@4implus.com>
    Subject: [EXTERNAL]Undeliverable: Invoice 00123985; From Implus Australia Pty Ltd

     

    Sorry, email delivery was unsuccessful.

    Subject: Invoice 00123985; From Implus Australia Pty Ltd

    Destination: Anaconda.Invoices@srg.com.au

    Sent: May 29th 2023, 2:00:58 pm

    Message: Please see attached invoice.
    Your order has been dispatched from our warehouse.

    IMPLUS AUSTRALIA

    Diagnostic-Code: rejected



    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      12 months ago

      Hi pradipmarek 

       

      Thank you for your post.

       

      We appreciate your patience and understanding about this matter. I have checked the destination email you've posted and was blacklisted on our end which is now removed. Email address is already whitelisted, emails sent to anaconda.invoices@srg.com.au   should not bounce. Please try again and let me know how you go about this.

       

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

       

      Cheers,

      Princess

    • pradipmarek's avatar
      pradipmarek
      Contributing User
      12 months ago

      From a technical point of view,  usualy when oursystem rejects something,  we see our system reject it.  In this case with MYOB,  we dont see any rejection and thus believe the black list is on MYOB SIDE