Forum Discussion
Hi gavin12345
No this issue has not been resolved. MYOB have just acknowledged via a generalized email that there is an issue will all MYOB and inventory, however it only relates to issues for this financial year and the COGS.
I understand your confusion regarding YES I am saying that my Inventory Reconciliation Report has changed from previously closed and locked financial years and periods.
FYI:
- The working files Account Balance – Has remained the same as all my backups.
- The working file Inventory Balance – from 2013 is the figure that has changed and I believe is the issue
- I am getting the information by comparing the working file against my backups.
- Note I not only rollover EOFY but also reconcile my accounts and lock each month.
- I noticed the error second week of February as I know the “Inventory Balance” was correct as of end of January when I locked the file.
- My only comfort is that the "Account Balance" being the stock on hand balance in the Balance sheet is the correct figure and has not changed.
When I found the error, I did all the normal checks and that’s when I realized it had to be an issue with MYOB as it has changed CLOSED and LOCKED financial periods. I have called MYOB and been on Team Viewer with them, but they cannot explain the issue and have advised that I need to start a new file. They would not escalate the issue any further.
My concern is how can I trust the information when I export the inventory out and import it into a new file that this will correct the issue not to mention that my inventory values are in fact correct.
I am seriously considering trying to go back and use the backup from Feb, where my inventory reconciled and re-enter all the data and then dumping MYOB as they will not even try and do a data repair. As you can image, I am not happy and pay a lot of money for Tech Support that I am not receiving. And believe me I have been on hold for over 20 hours in the last 3 days.
Hi Leahdaz
I can understand your frustration. The reason why starting a new file will NOT solve the problem is you will still be using AR2022. Therein lies the problem. Fix your file or start a new one, in time the same issue will occur - nothing will stop this until MYOB fix the software - as I have stated on numerous occasions, there are too many bugs in the inventory module. These are not user errors. Most seem to occur when a user does something 'unusual' and MYOB just doesn't handle it properly. By unusual I mean things like editing a recorded Item invoice, issuing a credit item invoice, reversing an item transaction - there is nothing wrong with these transactions and MYOB should be able to handle all these changes, unfortunately it does not, at least not all the time. The situations where MYOB messes up vary and they are not easily reproducible, they often depend on a number of factors, one or more of which MYOB developers overlooked during the coding.
Best of luck sorting the issues.
Gavin
- Leahdaz3 years agoExperienced Cover User
Thank you gavin12345
Have you got any tips on getting MYOB Tech Support to help me find a bandaid solution to limp me through till EOFY, so my records will at least be correct for June. Then I can move forward?
Appreciate any tips you may be able to give me.