MYOB Bounce back

[Riek]

Hello

I am getting bounce back emails from MYOB (code - rejected) to a particular email address.

I can send the email to my own email fine and I can send to the specific email from outlook without a bounce back.

I keep seeing posts about needing to whitelist emails so I tried to PM a mod but when it goes to the PM screen there is nothing there.

Thanks,

[Riek]

Still not resolved..

[Celia_B]

Hi @Riek, 

Thank you for your post and welcome to the Community Forum.

I am sorry to hear that the issue has not been resolved yet, so we can check if the emails are blacklisted on our end, can you please send us the impacted email address by Private Message?

I'll wait for your reply. 

Thanks, 

Cel

[Riek]

Hi 

Thank you for your reply but as I said in the original post if I click PM the attached screenshot is all I can see, I'm not sure why I can't PM

is there another way around this?

Thanks,

[Celia_B]

Hi @Riek,

Thank you for your patience. I grant you access to send us a Private Message. Kindly click on the highlighted word Private Message. You can also access your private messages when you sign into the Community Forum by clicking on your avatar on the right-hand corner of the window>> Select the envelope icon. 

Thanks, 

Cel

[Riek]

Sent a PM but no response, still happening after 3 days

[tuinldam]

Have you received a response yet?

krunker

[Celia_B]

Hi @Riek and @tuinldam,

Thank you for getting back to us and providing an update on the issue and sorry for the delayed response.

I have sent you a private message to assist you immediately. Kindly check your private message. 

Thanks, 

Cel

[Celia_B]

Hi @Riek and @tuinldam,

I just want to check back on you regarding the issue, let us know if the issue is resolved. If you still need further assistance with this, kindly check your inbox or feel free to post again. We are happy to assist you. 

Thanks, 

Cel