MYOB crashing issue - AccountRight 2022.3.24.6313

[Donna27]

The problem:  Since the last update, every time I attempt to select any individual company to have a report created,  I get the following screen message.  The only way I can create a report is to have all companies printed in one long report.  This happens in all areas of MYOB, sales, purchases, etc.

[Donna27]

How do I fix the problem when I am repeatedly getting the error when asking for an individual report:-  System.UnauthorizedAccessException

Hopefully someone can help, as MYOB tech support have been less than helpful - even after waiting 2.5 hours on the phone!!!

[Melisa_D]

Hi @Donna27, 

Thanks for your post. Can you please retrieve the diagnostic log of the AccountRight file after this has happened and attach it to this thread as a .TXT file so we can take a look into this for you. 

[Donna27]

Hi Melisa,

Apparently it was a very simple fix that my  IT and tech support fixed in about 2 seconds.  I know who I'll be contacting in the future for help with MYOB technical issues!!!!!

Regards,