Hello Coral3
Are you able to please state the last 4 digits of your serial number as well as the company file Id that this is affecting. The company file Id is found by clicking on Help and choosing about MYOB.
I should be able to resolve this once I have this information.
Hi Chris,
The serial number ends in 4040
Company File ID: 1
Your help would be very much appreciated!
Thank you
I have run a script over your file, you should now be able to print the past invoices.
Please let me know if you need any further assistance.
Unfortunately it is not fixed.
I have just tried several times but we are still getting the same 'Unable to Connect' pop up when trying to open the 'Print/Email Invoices' function. Exiting and re-opening MYOB has not made any difference.
Our staff at another location have also just tried to access 'Print/Email Invoices' using their log-in, and it is not fixed at their end either.
In some further investigation, this was an issue during 2019.4 but should have since been fixed, our 2022.6 version has just been released, are you able to please make sure you update to this version and then try to print.
You can also try clearing your cache, please close AccountRight and do the following:
Once you've done that, go to MYOB > AccountRight > 20XX.X OR Current (Depends on the version you're using) > Cache, and delete the contents of this folder.
Please let me know how this goes.
