Receipts not printing

[BRT]

Hi

Can you please run the script over the file again - this is a weekly occurence - any advice or help to rectify permanently would be appreciated.

Serial 3900

File ID 1

Please advise when done.

Regards

[Melisa_D]

Hi @BRT, 

Thanks for your post. I've run the script over your file, this is still currently with our product teams. If you do need the script run again please do reply back on this thread or start a new post on the Community Forum and we'd be happy to run that script over the file. 

Do let me know how it goes. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[BRT]

Thank you Melisa

It worked that day, next day stopped working again.

Are you able to run script again for us please. It seems to be each time we open our file that we lose the script run.

If there is another way to print receipts, please let me know!

Regards

Jo

[Melisa_D]

Hi @BRT, 

Thanks for the update, I've re-run the script over your file. This has been raised with our product teams, they have found that creating payments through the bank feeds window the receipts will fail to load as the receipt will have an invalid delivery option in the list e.g. 'to be emailed' the option cannot be changed for the receipt as it should only be 'to be printed'. 

At the moment running the script will resolve this and the team have mentioned if possible to not create payments through he bank feeds window but instead to use Receive payments. 

If you still have troubles feel free to post again and we'd be happy to run the script over your file. 

[BRT]

That is interesting but not the way we receive payments.  We are processing through the Sales Window - finding customer, Receive Payment, Undeposited Funds, Visa, and applying.

Thoughts?

Jo

[Melisa_D]

Hi @BRT, 

Thanks for that information, it looks like it is also affecting transactions created through bank register or receive payments. I've passed this on to our team. 

Our developers are working on a fix to resolve this permanently. In the meantime, if you do need us to run the script again please let us know.