Supplier card balance difference between open purchases

Question

Hi Support,&nbsp;&nbsp;I am having the same issue as this previous post:&nbsp;https://community.myob.com/t5/AccountRight-Sales-and-purchases/Supplier-card-balance-difference-between-open-purchases/m-p/785309&nbsp;A number of our supplier cards are showing a current balance, but then there is nothing in the ATB or Purchase register to match against the current balance shown on the card file.&nbsp;&nbsp;RegardsLuke

komal_s · Answer

Hi&nbsp;LukeA15&nbsp;
Please check the following and send me a private message with the screenshots of cards which are still out of balance :
&nbsp;

&nbsp;Check if&nbsp;the card is definitely out of balance by running an Aged Receivables Detail or Summary dated 31/12/9999 and check if there is no out of balance in the report for that card.If there is OOB in the report as well, it means you need to check the transactions which caused OOB like if there are any duplicates or incorrect ones.&nbsp;
On the card drill into the arrow next to the balance on the card and see if there are any open transactions which equals the card balance, If Yes, then the card is not OOB
Check if there are any credit notes added incorrectly and closed instead of reversing the actual invoices

lukea15 · Answer

Hi&nbsp;Komal_S&nbsp;,&nbsp;&nbsp;Unfortunately still out of balance.&nbsp;&nbsp;I have sent you a private message with screenshots.&nbsp;RegardsLuke

komal_s · Answer

Hi&nbsp;LukeA15&nbsp;
&nbsp;
I have responded to your private message, please send me the additional details and we'll send your file for repair.

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Supplier card balance difference between open purchases

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