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KH110's avatar
KH110
User
2 years ago

enabling emailing sales Invoice

I am trying to set up the email address in the sales settings to a online file and am getting the following message... 

Can anyone suggest a fix? Thanks

 

Please enable Emailing from desktop Accountright preferences setting: Access the file via AccountRight>Setup>preferences>Emailing>Enable Send emails using Account right option.

 

 

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    2 years ago

    Hi KH110 


    So we can check why you're getting this error, can you confirm if "Send emails using AccountRight" is ticked under Setup>>Preferences>>Emailing and you're trying to update the reply-to email address there?

    • KH110's avatar
      KH110
      User
      2 years ago

      Hi Komal

      Neither myself or the client has access to the desktop version. Aaron, my MYOB partner set it up online for me. I am trying to go to Business Seettings, Preferences and then enter the email address in the fields under Email settings, and am getting the error message there. 

      Do you need the seriel number to have a look?

       

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        2 years ago

        Hi KH110 

        Thanks for clarifying this. This error can only be fixed by enabling the emailing from desktop AccountRight: Access the file via  AccountRight >Setup > Preferences > Emailing > Enable Send Emails Using AccountRight option.

         

        If you don't have access to the desktop version, please get someone with access to enable the settings or you can download the software from our downloads website.