Forum Discussion
HI Tracy,
Yes when i start a sale and leave it in order and type in a new address, for the parcel to go elsewhere, and we then change the yellow order into a blue invoice page, the address reverts back to the old one.
Yes I am aware of the work around and we should leave it in an order change the address, save and print off and the address will stay the same, then we can go back and change into an invoice.. We DID NOT need to do this in the old MYOB programme. We used the old programme for more than 20 years .
Unfortunately we (12 of us) do occasionally do forget and change the order into an invoice before saving and the parcel goes to the wrong place. In fact it has happened tp us again last week and the parcel ovr $900 has gone to an address in another state and look like we will not get it back. We will in this case lose the $900.
Surely it can not be that hard to rectify this small problem.
All I can see Accountright doing is adding their own little buttons to generate more income for them, (ie direct debits, on line payments, loans and Finance etc )
cheers Noel
- Tracey_H2 years agoFormer Staff
Hi Noel4819
Apologies for the delay in getting back to you. If you change the order to an invoice before recording the order, your other option would be to select Invoice before entering any details.
Having said that, I have passed your feedback on to the relevant teams.
Don't hesitate to post again if you need help in the future.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- Noel48192 years agoExperienced Cover User
HI Tracey,
Yes it is best the we should leave it and save it as an order or Invoice and it wont change the address back,
If we go to enter it as an invoice and we have changed the address details and find it wont save as an invoice because we dont have the item in stock, the intended invoice is returned to an order, then again the address changes.
We know we should only save it in the order or invoice that we started in and not change back if we have changed the address, but people forget and it inadvertently happens and parcels end up in another part of the country. I dont recall this happening in the old MYOB Premier, in fact i dont recall a lot of things happening in the old MYOB that happens in Account Right,
cheers
Noel
- Tracey_H2 years agoFormer Staff
Hi Noel4819
Thanks for that additional information, I've done some testing based on that.
I've created an invoice for 10 items with only 3 in stock and changed the Ship to address:
When I click on Record I get the prompt that there's not enough stock on hand and select to Backorder 7 items. The software automatically records an invoice for the 3 that are in stock, the changed address is retained:
And an order is automatically recorded for the 7 on backorder, the changed address is retained:
When I convert the order for the 7 backorder items to an invoice the changed address is retained:
Clicking on Record and selecting to backorder may be a more efficient method and resolve the issue of parcels going to the wrong address.
Let me know if that method suits your needs.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.