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mayfield's avatar
mayfield
Experienced User
3 years ago
Solved

receivables reconciliation out of balance

On 30.6.21 my receiveables reconcilition is balanced  (only because I did a journal to balance it) On 1.7.21 it is out by $14.81 - where do I start looking for this? It gets progressively worse fro...
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi mayfield 

     

    I see you are working with one of our moderators on your second question (can't apply credit to the invoice).

     

    As for the out of balance in your receivables reconciliation, please make sure you have the right filters selected at the top of the page, as these have an effect on the results in the report:

     

    If you are still having issues, could you send some screenshots of the report and the out of balance you are seeing?

mayfield's avatar
mayfield
Experienced User

I have already done the receivables reconcilition exception report for that 1 day, it comes up with something completely different

Also every time I try and use the company data auditor - myob crashes

Yanike_S's avatar
Yanike_S
MYOB Moderator
3 years ago

Hi mayfield 

 

You will need to run the Receivables Reconciliation [Detail] report for 1 July 2021 and check how many transactions are there. Then you will have to go through each transaction to see if any of the possible causes from the article I sent you, applies to them. 

  • mayfield's avatar
    mayfield
    Experienced User
    3 years ago

    i've looked at every transaction - nothing

    perhaps it is a NZ$ currency issue?  I have been trying to fix a problem with this for ages, but the woman I was dealing with on this forum seems to have disappeared

    can you help me with this?

    i cannot apply the credit to the  invoice as it does not appear until the returns and credits tab for some reason

    • Yanike_S's avatar
      Yanike_S
      MYOB Moderator
      3 years ago

      Hi mayfield 

       

      I see you are working with one of our moderators on your second question (can't apply credit to the invoice).

       

      As for the out of balance in your receivables reconciliation, please make sure you have the right filters selected at the top of the page, as these have an effect on the results in the report:

       

      If you are still having issues, could you send some screenshots of the report and the out of balance you are seeing?

      • mayfield's avatar
        mayfield
        Experienced User
        3 years ago

        OMG - that's a revelation!!!   thank you so much :)

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