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sel_17's avatar
sel_17
Contributing User
2 years ago

supplier bill attachments disappearing from sales register

I attach my supplier bills to each transaction but when looking them up in Purchases register some (not all) attachments have disappeared!  So frustrating as we modify PDF's with important information prior to importing into the in tray.  Where are they going and how do I get them back?  

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      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        2 years ago

        Hi sel_17 


        If you click the "Clear AccountRight cache" hyperlink in my previous post, you'll get the instructions on clearing cache. 

    • sel_17's avatar
      sel_17
      Contributing User
      2 years ago

      I've done that but they have not reappeared. 

      I don't know if this helps but the attachments disappear after "paying a bill", also the only ones disappearing are for foreign currency.

       

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        2 years ago

        Hi sel_17 

        Can you plesae attach a screenshot of one such pay bill transaction. Please remove any sensitive information from that transaction before publicly posting it here.