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a week ago
Superannuation did not get calculated for last weeks wages. Need desperate help as, I need to finalise next lot of wages tomorrow. please. It says help centre open till 8, but when rang they are saying its out of hours????
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a week ago - last edited a week ago
The most likely reason is that you did not have pays over $450.00 gross. Superannuation works on a calendar month and until an employee earns more than $450.00 they are not eligible for Super.
If this is the problem it will rectify itself when the employee passes the $450 threshold. Some employees earning ~$90 per week only occassionally get paid super.
Even if this is not the problem, don't lose sleep and run your payroll tomorrow. There is not going be to any more of problem fixing two pays instead of one. It will also be able to fix the problem if we can discount the calendar problem.