Forum Discussion

ITConnexion's avatar
ITConnexion
User
5 years ago
Solved

Document Manager Make Outlook Crash

Hi MYOB Community,   Currently we are having some issue with our customer that using Document Manager Add-ins in terminal server keep crashing the outlook whenever they want to save email to MYOB u...
Ad-Ins
Document Manager
Outlook Ad-Ins
terminal server
  • nickypic's avatar
    nickypic
    5 years ago

    Hi ITConnexion 

     

    I have only seen Outlook disabling the Document Manager Addin after it previously crashed or it if clashes with other addins.  

     

    I would recommend ensuring Outlook had all the latest updates applied and also applying the Document Manager Hotfix per https://help.myob.com/wiki/x/dNs6Ag  This resolves a catastrophic Outlook error, but the cause of that error may also cause an instability in Outlook.    The hotfix replaces the redemption files that work with the Document Manager toolbar. 

     

nickypic's avatar
nickypic
Former Staff
5 years ago

Hi ITConnexion 

 

I have only seen Outlook disabling the Document Manager Addin after it previously crashed or it if clashes with other addins.  

 

I would recommend ensuring Outlook had all the latest updates applied and also applying the Document Manager Hotfix per https://help.myob.com/wiki/x/dNs6Ag  This resolves a catastrophic Outlook error, but the cause of that error may also cause an instability in Outlook.    The hotfix replaces the redemption files that work with the Document Manager toolbar. 

 

  • ITConnexion's avatar
    ITConnexion
    User
    5 years ago

    Thank you nick, this is better rather than I call the support didn't gave me this solution.