The end result required the complete removal and recreateion of the user profile to resolve this issue.
Hi David-LMCA
This issue can occur in earlier versions of PDF Manager when the PDF Manager program is auto started during windows login.
To resolve please upgrade to PDF Manager version 1.8 which is available from the my.myob website.
For more information please refer to KB0019045 - Slide ruler is missing and/or unable to untick a page - http://help.myob.com/wiki/x/6oDMAQ
Regards
Hi Nicky,
We are already running v1.8. This only affects one user (out of 45) on any of our 4 Citrix servers.
Hi David-LMCA
There is no reason for it to behave differently for one user. The only suggestion is to clear their PDF Manager preferences by deleting their Mcpconfiguration.xml file per KB - http://help.myob.com/wiki/x/0AN3AQ
If this doesn't resolve you may need to look at recreating their Citrix profile.
The end result required the complete removal and recreateion of the user profile to resolve this issue.
