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Merchant fees not automatically reconciling
Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of balance. We have attempted to sort this out ourselves, we gone through the online support about "Changes to how you pay for online payments" But we cant seem to be any wiser. Going into the Online Payment Portal, and check the ledger accounts but they appear to be the appropriate ones. However we cant seem to sort this issue out. Can someone please advise what we are not doing and help make transactions automatically reconcile as its supposed to? Thanks Michael73Views0likes15CommentsReverse Pay Error - After update
I am trying to reverse a pay (as i have uploaded to ATO so i cant delete it). it has not been processed to the bank and is just sitting in my prepare electronic payments. when i click reverse it asks if i want to reverse it, i click yet, i then get the MYOB ERROR MESSAGE i called MYOB yesterday and spoke with someone but she could not fix it.0Views0likes0CommentsFile menu inaccessible
Good morning everyone It looks like Ive got two instances of Myob AR desktop running I have my file open but when I try to get access to the windows menues, they are not available I rang tech support who tole me he has never seen this error If I dont want to shut MYOB down, what is the best way to get access to the menues Have a great Friday Kr5Views0likes3CommentsInvoice full width header now cut short
Hi I have gone into MYOB tonight to do up my husbands invoices, I have not changed any settings since last time. When printing the invoices the Full width header image I have in the template is being croped and centered at the top of the invoice. I only have the one Template so it is not that the wrong one has been selected. Invoices printed out fine on the 15/4/2460Views0likes2CommentsMYOB Essentials Invoice Fields Do Not Fit Across The Page
Hi, Today I created an invoice in MYOB Essentials and when I view or export the invoice the Description column takes up too much width and both the Tax and Amount columns do not fit on the invoice. The last invoice that I created was in March 2023 and it was fine however if I view or export that previous invoice it also has the same problem with the Description column being too wide and the Tax and Amount column do not fit across the page. I have attached 2 screenshots of the current and previous invoices. How do I fix this problem with my invoices?276Views14likes35Comments