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vicki's avatar
vicki
Experienced User
2 years ago

Income details showing not tax ready in employees MyGov

Hi,

 

I have matched all reports, run a Verification Report and finalised the Payroll for 2021-22 in MYOB.  This was all done on Thursday.  However, the employees are getting a message that their Income details for this employer are "not tax ready" when they go to MyGov.  If I try to finalise the file again, I am asked whether I want to cancel the previous finalisation and notify the ATO.

 

How long does it take the finalisation to be updated?  Is this an ATO issue?

 

Thanks.

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  • Alex_Int's avatar
    Alex_Int
    Experienced User
    2 years ago

     

    Having the same issue too, can MYOB please let us know asap? Thanks

    • vicki's avatar
      vicki
      Experienced User
      2 years ago

      Hi Alex_Int,

       

      I fixed it in my files by running a zero payroll for all employees dated 30.6.22 (actually entering zero hours etc in, rather than unselecting them from the payroll run), and reported this via STP.  It would be rather a laborious process if you have a lot of employees.

       

      MYOB may have a better way of resolving the issue.

       

      Good luck,

      Vicki

      • Alex_Int's avatar
        Alex_Int
        Experienced User
        2 years ago

         

        Thanks Vicki! Did you cancel the EOFY finalisation first, then process the pay run, then resubmit the EOFY report again?

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi vicki and Alex_Int 

     

    The employee income statement status should change to Tax ready when the finalisation has been completed and the ATO notified. If it hasn't changed you can try un-doing the finalisation then refinalising to push that information through to the ATO again.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Kristy_Golf's avatar
      Kristy_Golf
      Contributing User
      2 years ago

      I have an ex employee stating their income return is NOT tax ready.  So far this is the only one - how can i fix this for them - all other files have been declared as Tax Ready

      • KatCT's avatar
        KatCT
        Experienced User
        2 years ago

        We have the same situation, 70+ employees with only one with the status of 'not tax ready' with the ATO and the rest declared 'tax ready'.

  • LorraineBFP's avatar
    LorraineBFP
    User
    2 years ago

    I Have the same issue and have just spoken with MYOB and they told me I would have to ring the ATO ....It ia an ATO issue not an MYOB one. 

    Is this correct? 

     

    Help from someone, please. 

    Regards 

    Lorraine

    • Smiley01's avatar
      Smiley01
      Experienced Cover User
      2 years ago

      I am also having the same problem, i have unfinalised, sent a zero pay, but it is still showing as accepted with errors.  Many staff have been able to lodge tax returns and get refunds, but i have one EX staff member who is not happy until it says tax ready................................

       

      I really dont want to have to unfinalise and do 0 pay again and refinalise it.

       

      HELP

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        2 years ago

        Hi everyone

         

        If employees have the Final indicator tick in the Payroll reporting centre>>EOFY finalisation tab and the finalisation report has the status Accepted the finalisation has been successfully sent. 

         

        If employee's Income statements haven't changed to Tax ready I'd recommend contacting the ATO to see what the delay is on their end.

         

        Your other option is to undo the finalisations then redo to push that information through to the ATO again.

         

        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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