Forum Discussion

TimBou's avatar
TimBou
Contributing Cover User
4 months ago

Export Profit and Loss Report Columns Missing

Hi,

 

I have generated a Profit and Loss report for last financial year (2023) and chosen to compare the results to Budget.  The budget figures appear nicely on the screen (I am using the browser version) but when I export only the Total figures appear.  I know that this has worked previously when I generated the same report and exported it.  The same thing happens with both Excel and PDF format.  I experimented by choosing to compare to Previous Year, the figures appeared on the screen AND appeared when I exported.  Help!!

 

Thank you in anticipation...

32 Replies

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  • VickiNZ's avatar
    VickiNZ
    Experienced User
    4 months ago

    I am having the same issue after the upgrade from MYOB Essentials - very frustrating!

  • MT1961's avatar
    MT1961
    Contributing User
    4 months ago

    Same issue for me, no budget comparison on export

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi VickiNZ and MT1961,

       

      Thank you for raising your concern to us.

       

      Could you please confirm if you're still experiencing issues? If it does, kindly share a screenshot of the reports. Additionally, it might be helpful to clear your browser cache before attempting to export the report again. Your cooperation is much appreciated.

       

      Cheers,

      Princess

      • RitaMay's avatar
        RitaMay
        Contributing User
        3 months ago

        i have the same, my profit and loss only has budget on the screen but not on the print out

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 months ago

    Hi TimBou,

     

    Thank you for your post.

     

    It's unusual that the budget figures aren't exporting correctly in the profit and loss report. To troubleshoot this, could you please clear your browser cache and cookies, log out, and log back in before attempting to export the report again?

     

    If the issue persists, kindly include screenshots of the reports so we can investigate further.

     

    Please let me know if you require further assistance. 

     

    Cheers,

    Princess

    • AMAT1's avatar
      AMAT1
      Contributing User
      3 months ago

      I am fed up with this. You keep making the same suggestions and nothing changes. How about fixing the problem. We are paying a subscription for this service and all you do is say clear the cache. Login incognito etc etc etc

       What about fixing the problem we are all experiencing!!!

       

  • Linda88's avatar
    Linda88
    User
    4 months ago

    Exactly the same issue is happening with one of our clients.  Has there been an update recently?

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi Linda88,

       

      Thank you for your post, and welcome to the Community forum.

       

      We've received reports of the same problem from multiple users and are actively investigating the matter. As of now, there haven't been any recent system updates that might have caused this issue. We're continuously collating information and will be sending this matter to the relevant team for a thorough investigation.

       

      We will keep you updated on our progress, and once we have more information or a resolution, we'll communicate it promptly.

       

      Thank you for your patience and understanding.

       

      Cheers,

      Princess

      • WaggaSteve's avatar
        WaggaSteve
        User
        3 months ago

        Returning to MYOB after 15 years overseas (but fairly experienced -50 years as a CPA plus used to teach MYOB including setting up the Chinese version for a client in Shanghai years ago).

        Obviously things have changed in my absence but I am having trouble with a basic report: P&L vs Budget by month.  I cannot see how to get this in either the local or Web version and there is no Customise button.  using AccountRight 2023.11.0

        Any help apreciated

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 months ago

    Hi everyone,

     

    I hope this message finds you well! I just want to inform you that we've gathered a list of users experiencing a similar issue, and our team has promptly initiated a ticket to investigate it thoroughly. I'll be sure to keep you updated on our progress, and I'll let you know as soon as we have any news from the team.

     

    In the meantime, please don't hesitate to reach out if you have any other questions or concerns. We appreciate your patience and understanding as we work to get this resolved.

     

    Cheers,

    Princess

    • VanF1's avatar
      VanF1
      Contributing User
      2 months ago

      Good morning MYOB community 

       

      They fixed this issue and we can run the reports correctly.

       

      Thanks

    • Bruce_Copland's avatar
      Bruce_Copland
      User
      4 months ago

      I am becoming more than annoyed by the delay to fix an essential report function.

       

      Asking me to send a screenshot with our live data is completely unsatisfactory and against the very strictures at the head of this page namely "Posts made in the MYOB Community are publicly visible. You should never share any confidential information, such as your account information and/or your or your employees' personal details."

       

      Something has been changed by MYOB as the export / printing of comparisons to a budget were working in previous months and it needs to be corrected - FAST.

       

      Its nothing to do with clearing caches on local machines (which is a real inconvenience and especially as its not the solution).

       

      When can we expect this to be repaired - or do we start publicising the fact that MYOB is broken and cannot be relied on to provide timely business reports.  Perhaps a letter to the Financial Review will get some action.

       

      How about a daily update on the progress (or lack of progress) to all affected users,

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        4 months ago

        Hi Bruce_Copland,

         

        Thank you for your post, and welcome to the Community forum.

         

        I understand your frustration. The delay in fixing this essential report function is unacceptable. Our team is aware of the issue and is working diligently to resolve it. I want to assure you that we are prioritizing this issue and actively working on a fix.

         

        I apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue. We will keep you updated on the progress.

         

        Regarding your concern about data confidentiality, we take the security and privacy of your account information seriously. Your trust is our top priority, and we want to ensure that your personal data is always protected. We will never request sensitive information, such as your account details, passwords, or any confidential data, in public. This is to ensure the confidentiality, integrity, and availability of all MYOB and customer data.

         

        If there's anything else I can assist you with, please don't hesitate to reach out.

         

        Cheers,

        Princess

    • Tony4's avatar
      Tony4
      User
      3 months ago

      Why has this issue not been fixed Yet. I first reported it six weeks ago and it is still not resolved. Essential to being able to compare information. HELP!!!

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        3 months ago

        Hi everyone, 

         

        We understand your frustration and I apologize for the inconvenience you've been experiencing. We have relayed all your information to the relevant team. They will get in touch with you soon. We appreciate your patience and understanding regarding this matter.

         

        Thanks,
        Genreve

  • VanF1's avatar
    VanF1
    Contributing User
    4 months ago

    I am having the same issue accross different clients and have cleared the cache as suggested , still have the problem.

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi VanF1,

       

      Thank you for your post.

       

      We're aware that this issue is affecting several clients, including yourself, and we sincerely apologize for the inconvenience it's causing. We understand that clearing the cache without resolving the issue is frustrating. Please know that we have already raised a ticket with our team for investigation. We haven't yet received an update on the cause or timeframe for resolution, but we're actively pursuing a solution and will keep you informed as soon as we have more information.

       

      In the meantime, if you have other questions or concerns, please don't hesitate to let us know.

       

      Thank you for your patience and understanding.

       

      Cheers,

      Princess

      • VanF1's avatar
        VanF1
        Contributing User
        4 months ago

        I was just wondering why this is not resolved yet , this problem is 3 weeks old now, I have clients needing reports.

  • Belinda_ABSWA's avatar
    Belinda_ABSWA
    User
    2 months ago

    This is ridiculous.  I now have to manually enter for monthly reports where a quick export to excel should suffice.    Really not happy 

    • Stdeclans's avatar
      Stdeclans
      User
      2 months ago

      Ditto. I thought it was something I must have done wrong last month and I ended up entering the data manually. Very surprised it is a system wide issue that hasn't been fixed.

      • VickiNZ's avatar
        VickiNZ
        Experienced User
        2 months ago

        Have noticed this is now working for me today! Hopefully this has now been fixed for everyone.