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Gittings's avatar
Gittings
Contributing Cover User
14 days ago
Solved

No data showing in MYOB Business Pro ONLINE

Hi,

Since Monday 22nd April, I have had no data showing in my sales tab - mainly my Invoice tab. Now I cannot allocate payment to invoices as there are no invoices showing. I have even back-dated t0 2010 and the only inovices showing are only 3 invoice from earlier this month. 

 

Where are all the invoices? Paid? Overdue? Open? I should over 30 invoices sitting in my invoices tab and I have only 3 invoices.

 

What has happened here? 

 

Could someone please respond as a matter of urgency please.

 

regards

Dave

  • Earl_HD's avatar
    Earl_HD
    11 days ago

    Hi Gittings,

    Thanks for your post. I recommend clearing your browser's cache and history or trying to log in using a different browser to resolve any browser-related issues. Also, if you continue to encounter difficulties, feel free to reach out for further assistance.

    Please do let me know how you go on this.
    Regards,
    Earl

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    11 days ago

    Hi Gittings,

    Thanks for your post. I recommend clearing your browser's cache and history or trying to log in using a different browser to resolve any browser-related issues. Also, if you continue to encounter difficulties, feel free to reach out for further assistance.

    Please do let me know how you go on this.
    Regards,
    Earl

    • Gittings's avatar
      Gittings
      Contributing Cover User
      11 days ago

      Thank you for the advise. By cleaning my cache, this has retrieved all my data. 

      Thank you!

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        11 days ago

        Hi Gittings,

        Thank you for informing us that the issue has been resolved for you. If you have any further questions, please don't hesitate to start a new post, and one of us will be more than happy to assist you.

        Regards,
        Earl