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608posterplus's avatar
608posterplus
Contributing Cover User
20 days ago

automatically credit in open invoice without any payment

Hi Shella
Thank you for your email.
Please find attached. you can see The payment description is wrong. Actually this customer hasn't paid yet. They didn't come here to pay Eft, neither did pay online. 
the second attachment is the invoice I sent to customer 17Apr, it's open
 
Automatedly credited by MYOB happed is not only this time. I've already experienced at least 3-4 time, only recently. It's never happened before during more than 10 years my MYOB Journey. 
Wrong credit note can be deleted, please find attached screen.
The invoice can be open if I delete the fake credit note. This I did before to change the Close invoice to Open invoice. 
 
could you carefully review my case please? Thank you for your time

1 Reply

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  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    18 days ago

    Hi 608posterplus,

     

    Thank you for providing a screenshot of the invoice and recording payment details for it. To dig deeper into it, may you please create a journal security audit report to locate the invoice transaction and take another screenshot? This will help us see further who made the payments. I appreciate your patience as we work to resolve this issue.

     

    I look forward to your response.

     

     

    Kind regards,

    Shella