User: Irene99 | MYOB Community

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Irene99

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Joined 8 years ago

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ETP amount missing in verification report - STP2
Dear Sir/Madam, I have spoken to more than 10 customer representatives, 1 payroll specialist, and 1 product specialist in the past 2 weeks. The total telephone time may add up to 30 hours while the problem remains. Could you please get someone to help? As we all know, the payment summary must be submitted by the 14th of July. This problem must be solved URGENTLY! My ETP payment amount shown in the verification report is incorrect. The methods I have tried include: Send update event. Remove termination date in the employee’s card file \ Undo Employee Terminations in STP reporting \ Reverse the original pay run and dated 31/03/2022 \ Reprocess the original pay run and dated 02/06/2022 \ wait until it is accepted by ATO \ Re-enter the termination date in MYOB\ re-add terminations in STP reporting. I am expecting an expert to sort it out in 10 mins. But your specialists just repeated the same method and sometimes instructed me to do something irrelevant. The ETP payment amount shown in the verification report is still incorrect. Only one employee’s ETP amount is shown in the verification report(he was terminated in May). And all other 5 employees’ ETP payment amounts are missing. (Other 5 employees were terminated a few months ago) I have searched for the answers in the community forum and tried different ways. It doesn’t help. I desperately need a payroll(STP2) guru to help now….. Best regards,
2 years ago Place AccountRight: Payroll
2.3KViews
3likes
11Comments
Re: STP Phase 2 offline file
Hi Steve, Steven_Mwrote: Hicramptons Company files would need to be stored online to set up Single Touch Payroll (STP) Phase 2. Help Article:Getting ready for STP Phase 2FAQ:Why does my file need to be online? outlines this particular topic. I have the same question as gavin12345 - please refer to his question. Hope MYOB can respect customers' needs and give us options to choose whether to keep company file online or just save and use it locally. If we are forced to keep our company files online,that's horrible. If there is any method to operate and save STP2 company files locally, could you please let us know. Thanks!
2 years ago Place AccountRight: Payroll
1.7KViews
1like
8Comments
Re: Self-Managed Super Fund - Who has access to save new profile info?
Hi Maxine, The problem solved. I would love toAccept As Solution. However, I failed to find the button. Could you please let me know where is the button? Really appreciate your help!
5 years ago Place AccountRight: Payroll
1.2KViews
1like
0Comments
Re: Self-Managed Super Fund - Who has access to save new profile info?
Can anyone help? Desperately need help!!!
5 years ago Place AccountRight: Payroll
1.2KViews
0likes
0Comments
Self-Managed Super Fund - Who has access to save new profile info?
Dear Sir/Madam, We have a new employee who has a self-managed super fund. I need to enter and save the super fund info into MYOB. The first steps is as below: The second step is as below: I am the one who processes payroll and submits payroll info to ATO. I entered my email address and password as if I am submitting the payroll info through STP. However, MYOB pop-outs below screen after I entered my login details: After that, all the super details lost. Can anyone tell me who is authorised to do this? My CFO? I know, everytime when we pay super, we need to send a code to her mobile and super payment can only be processed after she provide the code. I guess it would be my CFO who is authorised. But just would like to get confirmation from gurus. By the way, for staff who use very common super fund(e.g. Australian Super, etc.) , I can easily save their super details. Why for self-managed super, it becomes so hard? Can anybody help? Really appreciate your help！
Solved
5 years ago Place AccountRight: Payroll
1.2KViews
0likes
4Comments