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garima's avatar
garima
User
3 years ago

Missing Pre-fill Information

Hi team,

 

We are using MYOB version 5.4.38.101 plus and have completed MYOB Tax 2021.0a.

However Pre-fill report is blank in couple of our returns.

We have download and save the pre-fill into tax and pre-fill is completed in the return but still pre-fill reprot is balnk and information not reflecting in return.

 

Please suggest if anything we can try.

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  • Syed1's avatar
    Syed1
    MYOB Staff
    3 years ago

    Hi garima,

     

    This usually happens when the files responsible for prefilling are not updated.

     

    Please call Support and they should be able to assist with this.

     

    Regards,

    Syed

    Customer Service Representative