Hi Harlow,
It seems like you've encountered some challenges reaching out to the technical support line. Not to worry; I'm here to assist you.
I understand how disconcerting it can be when a familiar layout is suddenly changed without notice. Changes to software interfaces can indeed result in unexpected outcomes.
To better assist you with the invoice issue, could you please double-check the invoice template used to see if it's the customized template you're accustomed to? If possible, sharing a screenshot of how your invoice should look and another screenshot of the current invoice appearance would be greatly helpful.
Looking forward to assisting you further.
Cheers,
Princess