Forum Discussion

Baygolfer's avatar
Baygolfer
User
8 months ago
Solved

How to cancel a direct debit to MYOB

I'm an MYOB Business Essentials customer, and also chair a local sports body. There is a direct debit that MYOB takes out of the account every month, and nobody seems to know how to do this. The DD w...
  • Genreve_S's avatar
    Genreve_S
    8 months ago

    Hi Baygolfer, 


    Thanks for posting and welcome to the Community Forum. 

     

    Sorry to hear about your issue canceling your subscription. My understanding is that we are trying to cancel the previous subscription you have that is no longer in use. I will send you a private message to collect information to check on this for you. 

     

    Cheers, 
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Baygolfer, 


Thanks for posting and welcome to the Community Forum. 

 

Sorry to hear about your issue canceling your subscription. My understanding is that we are trying to cancel the previous subscription you have that is no longer in use. I will send you a private message to collect information to check on this for you. 

 

Cheers, 
Genreve

Baygolfer's avatar
Baygolfer
User
8 months ago

Hi there, thanks for the repsonse. I couldn't work out how to reply privately but in the meantime a very helpful sales person managed to cancel it for me.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 months ago

    Hi Baygolfer, 

     

    Thanks for your response. 

     

    Generally, after opening a private message there is an option at the lower right to reply to it. Nevertheless, I'm happy your issue is fixed now. 

     

    Feel free to post again in the forum if you have any other concerns. 

     

    Cheers, 
    Genreve