Create a credit for an invoice overpaid.

Question

Hello,&nbsp;I created an invoice for $1,928 and the customer has paid $2,078.&nbsp;I would like to create a $150 credit note for this costumer but I am not sure about how to do it because the system asks me for an account for late changes.&nbsp;Could you please let me know how to receive this invoice and create a credit note with the difference?&nbsp;I have attached screenshots.&nbsp;Thank you very much for your help.&nbsp;

mike_james · Accepted Answer

Hi&nbsp;Paula3&nbsp;, record a customer payment for $120, allocate $40 to one invoice, and overtype $80 into the amount applied field for the second invoice, then record. A message will appear to say that a credit is being created.&nbsp;

mike_james · Answer

Hi Paula3&nbsp;, the amount applied will contain the amount of the invoice, so immediately click back on that value and type the amount received. Clear the "finance charge" field and select record. You will be warned that a credit note will be created, confirm to record.&nbsp;The credit can be seen in the sales register,&nbsp; returns &amp; credits tab, and can be settled against a future invoice or refunded.&nbsp;

paula3 · Answer

Good morning Mike,&nbsp;Thanks for your reply.&nbsp;I still have this issue.A client has 2 invoices of $40 each and has paid $120 istead of $80. how could i create $40 credit note for this client?&nbsp;Please, find attached screenshoots.&nbsp;Thank you so much for your help.&nbsp;Paula

jasz · Answer

What should I do when the credit doesnt create by itself?&nbsp;I have payment received in advance, tried to close the original invoice with a credit amount.&nbsp;&nbsp;&nbsp;

genreve_s · Answer

Hi Jasz,&nbsp;
Thanks for posting and welcome to the Community Forum.&nbsp;
&nbsp;
I understand how important it is to make sure that the credit gets recorded. Any amount paid more than the invoice would create a credit in the application. There is no way around this. In fact, this is how we recommend using the application. If this still confuses you, I recommend reading this article, Customer Overpayments and Double Payments. This explains in detail how the application handles overpayments.&nbsp;
&nbsp;
Let us know if you require any further assistance. We're happy to help.&nbsp;
&nbsp;
Thanks,Genreve

jasz · Answer

Thanks. I did follow the steps.. but it doesn't appear to create the credit note automatically. There is no warning that a credit note will be created. Is there something that I have missed? Or any security.preference needs to be changed?&nbsp;&nbsp;&nbsp;

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Create a credit for an invoice overpaid.

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