Forum Discussion

Wolfie2011's avatar
Wolfie2011
Partner
3 years ago
Solved

Details missing from invoices

A client has been having trouble with cus tomers not able to see some of the details on his invoices after they have been emailed.
  • Wolfie2011's avatar
    Wolfie2011
    3 years ago

    Hi Melisa,  I've tried to get this information from the client and he sent me the link that the customer opened and couldn't find the details.  When I opened it, I could see all the details without a problem.  So it seems to be an intermittent problem, difficult to diagnose.  I've checked to make sure they are sending the correct invoice, checked their settings and asked for them to send me a copy of what the customer is receiving, but haven't had anything back yet.  I can appreciate this will be difficult to track down.

Wolfie2011's avatar
Wolfie2011
Partner

Hi Melisa,  I've tried to get this information from the client and he sent me the link that the customer opened and couldn't find the details.  When I opened it, I could see all the details without a problem.  So it seems to be an intermittent problem, difficult to diagnose.  I've checked to make sure they are sending the correct invoice, checked their settings and asked for them to send me a copy of what the customer is receiving, but haven't had anything back yet.  I can appreciate this will be difficult to track down.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Wolfie2011, 

 

Thanks for the update on this. It looks like it could be an issue from the clients end, I would recommend they copy the link to the invoice in a different browser and this should work for them. 

 

Please do let me know how they go.