Forum Discussion

JulieT's avatar
JulieT
Experienced Cover User
7 months ago
Solved

Email Bounce Backs

Good morning,   A large portion of our business is with Anglo America Coal.  They have a default email address for all accounts: dms@angloamerican.com   For some reason all my MYOB invoices are ...
  • Celia_B's avatar
    Celia_B
    7 months ago

    Hi Juliet,

     

    Thank you for responding and providing an update. When I checked the email address, it was blocked. The problem has been resolved, and the email is now active. Please keep me updated on your progress.  

     

    If you need further assistance with this, please feel free to post again. We are happy to assist. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards,

    Cel

Celia_B's avatar
Celia_B
MYOB Moderator

Hi Juliet, 

 

Thank you for your post and welcome to the Community Forum. 

 

We are sorry to hear about your experience. May I know if you have received an error message? If your emails are bouncing back, then we will be checking the diagnostic code at the bottom of the returned emails. This diagnostic code will indicate why the email failed as they are based on the recipient's mail server either accepting or rejecting incoming emails. Could you please send me the screenshot of the diagnostic code so we can investigate? Your patience is appreciated during this time. 

 

Kind Regards, 

Cel

 

JulieT's avatar
JulieT
Experienced Cover User
7 months ago

Diagnostic-Code: rejected

Hi Cel

 

Diagnostic Code as above.  Anglo insist it is not there server?