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akubra's avatar
akubra
User
2 years ago
Solved

Emails are constantly being bounced back

Sorry, email delivery was unsuccessful.

diagnostic-Code: X-Mailchimp; Host or domain name not found. Name service error
for name=winton.qld.gov.au type=A: Host found but no data record of
requested typ

 

 

 

 

myob.

 

  • ChrisMYOB's avatar
    ChrisMYOB
    2 years ago

    Hello akubra 

     

    Welcome to the Community Forum.

     

    Thank you for your post. I have investigated and found that the email you were trying to email was on a blacklist. 

     

    I have since removed this so you should no longer get any bounceback when sending them an email.

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

     

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  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello akubra 

     

    Welcome to the Community Forum.

     

    Thank you for your post. I have investigated and found that the email you were trying to email was on a blacklist. 

     

    I have since removed this so you should no longer get any bounceback when sending them an email.

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

     

    • akubra's avatar
      akubra
      User
      2 years ago

      Still bouncing back

      all invoices that end with winton@qld.gov.au

       

      Sorry, email delivery was unsuccessful.

      Sent: October 24th 2022, 4:15:05 pm

      Message: Hi,

      Your invoice is ready.

      Feel free to contact us if you have any questions.

      Regards


      Diagnostic-Code: X-Mailchimp; Host or domain name not found. Name service error
      for name=winton.qld.gov.au type=A: Host found but no data record of
      requested type

  • akubra's avatar
    akubra
    User
    2 years ago

    Issue still not resolved.

    getting bounce back from all invoice and statements send to Winton.qld.gov.au

     

    • ChrisMYOB's avatar
      ChrisMYOB
      Former Staff
      2 years ago

      Hello akubra 

       

      I do need the full email address to be able to check, I am unable to do so via just the domain.

      Can you please send me a Private Message containing a list of all the email addresses you are having trouble emailing?

       

      Once I have this list, I will be able to check these for you.

      • aj7's avatar
        aj7
        Contributing User
        2 years ago

        Hi Chris,

         

        I might be having the same problem - would you mind please checking our email address?