ChrisMYOB
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Re: Credit Card Surcharge
Hello SusieExpTech Those settings do appear to be right, can ou confirm that your customer has paid with a credit card only, as mentioned when paying via Bpay the charge isn't pushed forward so this could be why you were both charged if they paid one via Bpay and some via credit card. You will be able to run an online invoice payment report, which will tell you the method of how they have paid. If it is all credit cards I would advise contacting our online payments team so they can investigate why you were charged the amount. Our online invoice team can be reached by created a support case via myaccount.myob.com2KViews0likes4CommentsRe: Import Quotes from Excel?
Hello neek0la Welcome to the Community Forum. The In tray is where you can store digital copies of supplier bills and receipts, so it isn't really suited for quotes or invoices that you send out. There isn't a way to import quotes or sales into MYOB Business. I have linked our Help Article on importing and exporting which links to the different information you are able to import.531Views0likes0CommentsRe: Customise Invoices
Hello Maisie2015 The ability to add a logo is certainly in MYOB Business lite. You need to click on the Templates option under the Sales settings tab. I have attached a Help Article on uploading your business logo or header image here for you to follow along with. With the blurriness are you able to please send a screenshot of this, and does it happen when you view a print preview of the invoice? I hope the above information helps.712Views0likes0CommentsRe: Downloading CSV file for payroll in new system
Hello kasey Thank you for your post. Can you please clarify what you mean by the CSv, is this the same as the ABA bank file to process your payroll. If so, you can go to the Accounting menu and choose Chart of Accounts. In the account your electronic payments will come from have you entered the Direct entry user ID (sometimes called the APCA ID)? If you do not know your Direct entry user ID check with your bank about this. This ID is assigned by your bank when you registered with them to process direct credits. Once this is entered in you should be able to process this.244Views0likes0CommentsRe: entering a cheque number
Hello Securr3039 You won't need to enter in any cheque number, when paying via cheque. To match payroll transactions that use cheques, you'll need a bank feed set up on the business bank account your cheque wage payments are paid from. Employees paid this way will need their Payment method set to Cheque. When you process a pay run that includes employees with a payment method of Cheque: the employees' pay cheque amounts are posted to your linked account for cheque payments (what are linked accounts?) when an employee deposits their pay cheque into their bank account (and the cheque clears), the cheque amount will be withdrawn from your cheque account these transactions will match in your bank feed I have linked a Help Article on the payroll changes in MYOB Business which will go over all the information you'll need to know.457Views0likes0CommentsRe: Emails are constantly being bounced back
Hello aj7 If you are having a user being unable o receive an email, can you please send me a Private Message containing information regarding this? Please include, your business name, serial number, and all affected email address not received.828Views0likes1CommentRe: Cant print receipts
Hello MichelleBerndt I wasn't able to find a serial number linked to your user that ends with the numbers you mentioned. Can you please send me a Private Message containing the Business name and full serial number? I will then be able to investigate this further for you.134Views0likes0CommentsRe: Fields missing in Web browser version
Hello AUCKLAND There are some functions that have not yet been implemented into the web browser version of AccountRIght. These are being worked on to come across. I have linked our Help Article which does give a more details list of some of the functions that are and aren't available for the web browser AccountRight. If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.250Views0likes0Comments