Invoices disappearing in MYOB
Hi, Have had a issue pop up recently, where an invoice that has been sent to a customer has disappeared out of our system. Initally we though it had been deleated, however when looking at adjust...
Forum Discussion
Hi JSCHM41
How to make an invoice disappear if your file is online:
Make a backup, enter invoice in online file. Print, email etc. Restore the backup online. Open online file. There is no trace of the invoice.
Basically invoices cannot disappear. And it is almost impossible to delete one without leaving a trace. If an invoice is missing, most of the time it is because it was entered in a different copy of the company file to the one you are now looking at. This is where I would start looking.
Regards
Gavin
Hi Gavin12345,
None of my employees are able to access the online file, let alone know how to pull and restore backups.
The weirdest thing is that there is a trace of the invoice, but no trace of it being delated.
for example we do stock adjustments to put labour, consumables and other parts into inventry to bill out so if the invoice was created, invoiced to the customer then delated those items would be instock and I would have a discrepecy, however I do not have them in stock.
The only trace I have is of it being sent in "sent emails" to the customer, and myob telling me that the invoice number is already in use, but I cannot find it (looking forward and backwards in date range)
Hi JSCHM41
Try using date range 31/12/9998 - I have seen invoices dated on 5023 rather than 2023.
Regards
Gavin
Tried huge date ranges and still nothing (I have a copy of the invoice the customer sent back and it was dated 4/4/2023)
