Unable to process first pay for July 23
Hello Not able to process the first pay for July23 for my Client. Takes us through the process then like displays 0.00 processed for bank/cash/electronic. Not sure what is going on. We have tried...
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Hi Helen yes I did finally get my file working again. After many many hours on the phone to MYOB they asked for a diagnostic log of the desktop file and apparently there was something in the log that one of them saw and worked out what the issue was. They ran a script and it now works. So there is a fix you just have to get them to look a the right report. I would have thought they would have sent something out to all their support operators given this is happening in many files.
Carissa_B wrote:Hi Helen yes I did finally get my file working again. After many many hours on the phone to MYOB they asked for a diagnostic log of the desktop file and apparently there was something in the log that one of them saw and worked out what the issue was. They ran a script and it now works. So there is a fix you just have to get them to look a the right report. I would have thought they would have sent something out to all their support operators given this is happening in many files.
I chatted with an MYOB agent, sent her the link to this post and mentioned about running the script. Then she was able to fix it for me.
