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TomNAS's avatar
TomNAS
User
3 years ago
Solved

Unable to process payroll for 1 July 2021

Hi,   I am trying to process a payroll for 1 July 2021 and am not able to get past this screen.   "Something's gone wrong and AccountRight needs to close"   The problem lies with the new financ...
  • Steven_M's avatar
    Steven_M
    3 years ago

    Hi TomNAS 

     

    I can see that you have sent that company file in and the team has managed to get that company file repaired and returned to you.


    Do let us know if you require further assistance.

Steven_M's avatar
Steven_M
Former Staff

Hi TomNAS 

 

This is something that our product teams are currently investigating for users. However, in the meantime, I have sent you out an email with regards to arranging that company file to come in for an investigation and possible repair by our team.

TomNAS's avatar
TomNAS
User
3 years ago

Hi Steven,

 

Thanks for the response.  I haven't received the email as yet.  Would you be able to resend to thomas.chen@nasaustralia.com.au

  • Steven_M's avatar
    Steven_M
    Former Staff
    3 years ago

    Hi TomNAS 

     

    I can see that you have sent that company file in and the team has managed to get that company file repaired and returned to you.


    Do let us know if you require further assistance.