Customer Deposits in the Trial Balance - where does this info come from?

[Verdant]

Customer Deposits in the Trial Balance - where does this info come from?

I have just been having a conversation with my Accountant. 

For a few years now our Customer Deposits figure in the Trial Balance for the EOY is incorrect. It is always sitting higher than it actually is. 

How do we track what is going on?

How do we run a transaction report for this? We can figure out what we are doing wrong and fix it. 

[Genreve_S]

Hi @Verdant, 

Thanks for posting your concern in the forum.

Trial balance reports generally pull data from all transactions that were recorded to the corresponding accounts. As for the Customer deposits data, it comes from customer overpayments. If the value does not match the total of the transactions, I recommend exploring the Find transactions window filtered to the corresponding account and date ranges to see all transactions that happened to that account. However, if your balance sheet and trial balance do not balance, this might signify some corruption in the file. 

Let us know the results of checks, and if you require any further help.

Thanks,
Genreve