Genreve_S
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Joined 3 years ago
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Re: Viewing a order attached to our invoice
Hi ShelleyT, It sounds like you are having a hard time saving copies of your invoices. You’re not missing anything; the software doesn’t save those invoice email attachments (like your downloaded order) back onto the invoice. You’ll see attachments on bills, but not on sales invoices, so there’s nothing to open from the invoice later on. Best workaround is to tick “Email me a copy” when you send it, or save the order PDF somewhere else (like with the supplier bill) before attaching it to the email. You can read more about it from this old thread. Regards, GenreveRe: matching 2 bank transaction with one electronic payment
Hi jref, Yep, you can still delete the electronic payment in the software even if you’ve already created and uploaded the bank file. Deleting the electronic payment in your file doesn’t reverse what’s already gone through your bank, it just puts those transactions back into the Prepare electronic payments window so you can re‑group them. From there, you can re-create two separate electronic payments that line up with the two bank feed lines in your statement. Regards, Genreve2Views0likes0CommentsRe: matching 2 bank transaction with one electronic payment
Hi jref, That $3 is definitely being a bit of a pain, thanks to it coming through as a separate bank line. There’s no way in the software to match one electronic payment to multiple bank transactions directly. The workaround is to delete the electronic payment (this puts the payments back into the Prepare electronic payments window), then re-create it as two separate electronic payments that match the two bank feed amounts. You can read through the article "Changing or Fixing Electronic Payments," if you need a guide to the recreation process. Regards, Genreve9Views0likes0CommentsRe: Unused Annual Leave & Unused Long Service Leave
Hi Eden1306, I get how clarifications are needed for these leave categories. Those two lines are just the employee’s accrued leave being cashed out when they finish up: Unused annual leave – all the annual leave hours they’ve built up and haven’t taken yet, paid out in their final pay (often with leave loading if they normally get it). Unused long service leave – any long service leave they’re entitled to but haven’t taken, also paid out in that final pay. So they’re not extra or new amounts, just the existing leave balances being paid in dollars instead of time off. If you want to know more about how the software handles leave, you can read through the article "Leave and Entitlements". Regards, Genreve4Views0likes0CommentsRe: when a business is non-profit what myob would they receive to use the program for free
Hi Hypatia, It's good to check what product will be available to learn it ahead of time. The short answer: there isn’t a version of MYOB that not‑for‑profits can use completely free. Instead, eligible NFPs can get an ongoing not‑for‑profit discount (around 15% off) on the usual subscription price. This applies to core products like MYOB Business Lite/Pro, and can also be applied to existing subscriptions such as AccountRight, as long as the organisation meets the criteria (for AU, that usually means being registered with the ACNC and providing your ABN and proof of registration). I recommend reading more in this link to learn about it. https://www.myob.com/au/industry/solutions/non-profit Regards, Genreve6Views0likes0CommentsRe: Client has sold business. Advise on recording sales income from new owner.
Hi Marisa_D85, Good question, the software can handle this pretty simply. You can record one invoice for the full amount like normal, then record each payment against that same invoice as the new owner pays you. The system will treat them as part‑payments and keep track of what’s still owing. If you’d like to see the click‑by‑click steps, check the “To manually enter a full or part payment” section in this help article: https://www.myob.com/au/support/myob-business/sales/receiving-payments?productview=Browser Regards, Genreve2Views0likes0CommentsRe: Entitlements (A/L & P/L) short on pay slip & reports
Hi SF38, You’re right, displaying the right data on the payslip is important. As you mentioned, the software is still accruing 2.923 hours AL and 1.462 hours PL, but payslips and entitlement reports only show 2 decimal places, so they round to 2.92 and 1.46. The extra 0.003 / 0.002 hours are still stored in the background and used when leave is taken, so the leave itself isn’t short or missing. There’s no option to show 3 decimal places on payslips or entitlement reports at the moment. If you’re keen to see this in a future update, I’d recommend adding it to the Ideas Exchange board so other users can vote on it too. Regards, Genreve3Views0likes0CommentsRe: Negative pay run not showing to match
Hi janc144, Thanks for the extra detail on those pay runs. Because the bank feed is just one total for all 7 transactions, you won’t be able to match that negative pay; it’s a deposit, not a withdrawal. In this case, it’s easiest to skip matching, just reconcile as normal by ticking all 7 payroll entries, then hide/delete that one bank feed line so you don’t double‑up anything. Regards, Genreve1View0likes0CommentsRe: Issues with MYOB Teams
Hi SDuddy, That’s a bit of a hassle when you’ve gone through the setup, and the timesheets still won’t play ball. For those two employees on that one day, log into the MYOB Team admin portal, filter by that date and those staff members, and delete any duplicate timesheets for the same day. Then, have them submit a fresh timesheet each and approve it within the portal. If it still won’t approve, in AccountRight, go to Payroll > Payroll Categories > Wages > Base Hourly and make sure: It’s named exactly Base Hourly, and Those employees are ticked on that category, and that Setup > Preferences > “I use timesheets for payroll…” is turned on. For staff who can’t see their submitted timesheets in the app, ask them to update or reinstall the MYOB Team app. If that doesn’t resolve the issue, I suggest reaching out to our support team so they can investigate further what’s happening with those timesheets. You can submit a ticket from My Account or initiate a live chat through MOCA, our virtual assistant. Regards, Genreve4Views0likes0CommentsRe: Saving Payroll in Batches
Hi Shilpeesurana7, Yeah, having payroll auto‑pick staff into neat little batches would be super handy. AccountRight doesn’t have that kind of feature yet, though. Right now, the only real workaround is to run separate pay runs per site, and just manually tick the employees you want in each batch. A bit more clicking, but it does the trick. If you reckon this would help a lot of businesses, it’s worth popping it on the AccountRight Ideas Exchange board so others can vote it up. Regards, Genreve5Views0likes0Comments