Genreve_S
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Re: Positive stock on hand and negative value in inventory
Hi Richmond91, You're right, we are currently seeing longer than usual wait times across our support channels at the moment. As a first step, I’d suggest doing a stocktake on the affected item rather than just retrying the deletion. That means checking the item’s actual quantity on hand against what’s showing in AccountRight, then recording any adjustment needed so the stock count is brought back into line. Once that’s done, try removing the incorrect purchase/order line again. If the error still appears after the stocktake and adjustment, then it’s likely the item’s inventory history still needs to be reviewed by support from the back end, so you would still need to connect with them to get it properly resolved. Regards, GenreveRe: Online payment listed twice in Undeposited Funds account
Hi Limor, That second $550 entry does sound like it could be what’s throwing the reconciliation out. To narrow down what’s causing the double-up, I’d suggest checking the Journal Security Audit Report for those two $550 transactions. That should help show which one was recorded automatically by Online Payments and which one wasn’t. Once you’ve identified the system-generated one, you can review the other transaction to see how it was recorded and whether it can be safely removed. If that still doesn’t sort it out, it’d be best to follow up with support so they can take a closer look. You can reply to your case with by email with a screenshot, or reach our live chat team through MOCA, our virtual assistant. Regards, Genreve1View0likes0CommentsRe: payday superannuation using MYOB
Hi 576752, Fair question, that time frame is tight. Once the payment is deducted, MYOB doesn’t hold the money; it goes through the clearing house and bank processing before it reaches the super fund. Pay Super typically takes around 3–5 business days from authorisation, but it can take up to 10 business days end to end depending on bank and fund processing. If it’s been more than 10 business days, it’s worth getting our team to check it properly via live chat through MOCA, our virtual assistant, or by lodging a ticket in My Account. Regards, Genreve1View0likes0CommentsRe: CREATE SUPER FUND
Hi Nicb, Sounds like creating that second super fund seems to have stop working for you. Creating or editing an SMSF in Pay Super requires the file/business Owner or Admin access. Pay Super Administrator access on its own isn’t enough for that action. If you need to add this fund, the file Owner/Admin will need to do it, or update your access first. You can check this under user access. If you still can't can't make it work after going through the user access, I recommend reaching out to our support team, You can do this by creating a ticket in the My Account window or connecitng to our live chat team through MOCA, our virtual assistant. Regards, Genreve3Views0likes0CommentsRe: Smart Invoice Reminders helps you get paid on time, without the awkward chase.
Hi Marc-H, Thanks for sharing how you feel about persistent banner. This was already raised with the team, and it was confirmed that a fix for this was already in the works. Mike has shared the update here, including confirmation that the correction was released in the latest AccountRight version update: Mike's response. Regards, Genreve6Views0likes0CommentsRe: How to include the supplier name and bill description in the General Ledger Report?
Hi AQ2, I can see how adding information like supplier name in the report would make it tons more useful. There isn’t currently a way to bring the supplier name and bill description into the General Ledger report. As a workaround, you’d need to run a more detailed purchases or transaction report alongside the GL report and compare the details there. If this is something you need often, it could be worth submitting an idea, as having the supplier name and description in the GL report would make it much more useful. You can post it as a suggestion here: MYOB Business Ideas Exchange | MYOB Community Regards, Genreve8Views0likes0CommentsRe: Prepare electronic payment and printing to excel
Hi CR62, Thanks for listing those out, helped with finding the case number. I checked the earlier case 02588340, and the fix there was around old entries still being picked up from the Electronic Clearing account when using Print to Excel, even though the Prepare Electronic Payments window looked fine. So to answer your questions: To permanently remove the processed and matched transactions, support previously advised clearing the old electronic payment entries instead of deleting them one by one. Their steps were to record the transactions to create the ABA/bank file, then delete the bank file. It’s best to check with your accountant first, as this can affect bank reconciliation. To remove the $0.00 employee payment entries showing only in print/export, support advised the same cleanup, as the export can still pull old payroll entries from the Electronic Clearing account. To stop these appearing again in Prepare Electronic Payments and the Excel export, support also suggested creating a new Electronic Clearing account and linking that as the Bank Account for electronic payments. And yes, support did run scripts in that earlier case and confirmed the zero transactions were cleared, so if this has come back it’d be worth contacting support and quoting case number 02588340. You can reach out again by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant. Regards, Genreve1View0likes0CommentsRe: Business Lite - Coding report
Hi Phoenix01, Thanks for the update. If the workaround on that thread didn't work. It would be best to get in touch to our support team so they can have a deeper look at your coding report. You can reach out by creating a support ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant. Regards, Genreve1View0likes0CommentsRe: Single Touch Payroll
Hi Peter_BKPlus, That does sound a bit odd. Moving from AccountRight to Business doesn’t always mean there’ll be an STP issue, but if this started around the same time as the move to STP Phase 2, these would be the first things I’d check: there may be unreported pays that were processed before the move to STP Phase 2 was fully completed an update event may not have been sent after the move, so the ATO could still be showing older year-to-date figures some payroll categories may still have incorrect or missing STP Phase 2 ATO reporting categories If those don’t seem to be the cause, I’d recommend reaching out to our support team so they can take a closer look. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant. You can also read through this link as reference: Moving to STP Phase 2 after the STP Phase 1 shutdown. Regards, Genreve3Views0likes0CommentsRe: Sign up to Pay Super in AccountRight Plus STP2
Hi tonyr2, Sounds like you're in a 3 days crunch. If you’re not a bank signatory, don’t confirm that you are. The bank signatory is mostly needed for the initial Pay Super setup and bank verification side of things. If you have Online Administrator or Online Owner access and the owner/bank signatory has authorised you, you can complete the sign-up on the business’s behalf. So in your case, it can be you submitting the sign-up, as long as you’ve been authorised by the owner/director. Once Pay Super is set up, it’s a good idea to add another Authoriser so payments can still be approved if the owner/signatory isn’t available. You can find the steps for that here: Add a Pay Super payment authoriser. You can also read about the setup process from here: Set up Pay Super. Regards, Genreve6Views0likes0Comments