Genreve_S
MYOB Moderator
Joined 3 years ago
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Re: Payroll - Can't finalise - URGENT
Hi Katy2, It's difficult to pinpoint the exact reason why the error message appears with just the error message. I recommend opening the employee record and navigating to the Payroll details section. Then, open the Leave tab and click Save. This action updates the background information, which may resolve the issue and allow the pays to be recorded. If the issue persists after following these steps, it may be best to reach out to support for further troubleshooting. You can create a ticket from the MyAccount window or use live chat through MOCA. Thanks, Genreve9Views0likes0CommentsRe: Issue with Remittance Advice
Hi JeremyH, Usually, formatting issues for any print processes done within AccountRight/Business are fixed directly in the software. However, if you're experiencing formatting issues with Microsoft Print to PDF, it's best to reach out to Microsoft forums for assistance. A good workaround is to CC your email address when sending the remittance advice. This way you receive the remittance advice via your email address. Regards, Genreve2Views0likes0CommentsRe: Customised forms not visible
Hi Accesstech, Another thing to check is the layout of your invoice. Make sure your invoice is set to the service or item layout, depending on what you need. The layout should match the invoice form so it appears correctly. Service invoices should use service forms, and item invoices should use item forms. Thanks, Genreve18Views0likes3CommentsRe: MyobPayby
Hi Marcon, When you receive an online payment, two transactions are generally created. One transaction closes the invoice and is coded to undeposited funds. The other transaction is a spend money transaction that moves the amount from undeposited funds to the nominated bank account when the bank receives it. If both transactions appear in the same bank account, it might be due to incorrectly linked account settings. You can check out this link to troubleshoot your online payment automatic matching. Thanks, Genreve6Views0likes0CommentsRe: Email Me A Copy Not Working
Hi sarahtaylor93, It could indeed be a backend issue. I recommend checking if your email provider blacklists MYOB emails. If this isn't the cause of the email issue, please contact the support team for further troubleshooting. You can create a support ticket from the MyAccount window or live chat through MOCA. Thanks, Genreve8Views0likes0CommentsRe: Tax Credits
Hi mlawler, Here are some articles that you may find useful for recording these tax refunds: Landed costs for imported inventory Recording overseas purchases and import costs However, we still recommend asking for advice from an accountant for this. Regards, Genreve13Views0likes0CommentsRe: Inventory on hand discranpacy
Hi lio, If some transactions do not appear on reports, it's best to refresh those transactions to make them appear. You will need to identify the transactions, open them, and update them by adding a full stop in the memo and saving them. This will refresh the system and make the transactions appear in the reports. Thanks, Genreve