Genreve_S
MYOB Moderator
Joined 3 years ago
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Re: MYOB Teams Login
Hi RitaMay, I'm sorry to hear your employee hasn’t received the password reset email. Here are a couple of steps we could try: Check that the employee’s email address in Payroll > Employees matches the email address shown in MYOB Team. Open team.myob.com in a web browser, select Forgot password, and enter that same email address. Check the employee’s inbox, junk, and spam folders. If the email still doesn’t arrive, remove the employee from their location in the MYOB Team admin portal, save the change, then add and invite them again. This sends a fresh invitation. If they’re set up as an approving manager, try temporarily removing that role before sending the invite again. For more information, see Getting started with MYOB Team and Using the MYOB Team admin portal. If they still don’t receive the reset email after this, they could get in touch with our support team so they can check the account and email delivery. Regards, Genreve2Views0likes0CommentsRe: Import Timesheet Issue
Hi Tiu, Thanks for the screenshot. It shows that 191 records were imported successfully, but 5 were skipped. We’ve checked, and there’s currently no outage affecting timesheet imports. You can find the reason for each skipped record in the complete import log. Please check why those 5 records were skipped. Please also check whether the hours appear under Payroll > Timesheets, or if they’re missing there too. If you still can't find it, you can reach out to our support team for further help. Regards, Genreve10Views0likes0CommentsRe: Account Right Plus - Uploading an offline file online
Hi theresa1, I can see why you’re at your wits' end, especially after only one file has been uploaded and you haven’t received a call back. This message usually means the file doesn’t have an online subscription or file slot linked to it. Each company file needs its own slot, so support will need to check that your five subscriptions are linked to the correct files. Please check that: the file is activated its serial number matches the subscription you’re signed in as the file owner or an online administrator you’re using Upload an offline file or File > Go Online > Upload this file If the message still appears, it's best to follow up on your support request via email. We know wait times are longer than usual right now because support volumes are high, so thanks for your patience while the team works through requests. Regards, Genreve19Views0likes0CommentsRe: Cannot Reconcile my credit card
Hi MYOBENQ, Thanks for checking in. That certainly is concerning if all of your post being rejected. The Community’s automated spam filter can flag activity when several posts or replies are made close together, even when the posts are genuine. Please try spacing out your posts and replies to help prevent future posts from being flagged. Regards, Genreve10Views0likes2CommentsRe: Printing Issue
Hi Kinma, thanks for sharing the screenshot. The 0x8000ffff message usually points to a Windows or printer-driver configuration issue rather than the report itself. Could you try printing to the same Canon printer from Word or Notepad? If it fails there too, your IT support may need to update or reinstall the printer driver. If it works from other apps, try selecting Microsoft Print to PDF or Microsoft XPS Document Writer in AccountRight. Exporting to PDF is a suitable temporary workaround while the printer setup is being checked. You can also find more troubleshooting steps here: Printing from AccountRight. Regards. Genreve14Views0likes0CommentsRe: Super fund has become inactive in MYOB
Hi tilly7175, thanks for posting. I can see why this is concerning, especially with two super payments now due. That message doesn’t always mean the fund details have changed. It means MYOB Pay Super couldn’t validate the fund when the payment was created. As the Asgard fund has now disappeared from your super fund list, the support team will need to check this from their side. You don’t need to create another case. Your existing case is the right place for this account-specific issue, and you can send the screenshot, fund ABN, and USI if those details weren’t included originally. Wait times are longer than we'd like, but rest assured the team will be able to help. Regards, Genreve18Views0likes0CommentsRe: Remittance advice
Hi ShelleyT, thanks for your question. If multiple bills for the same supplier are included in one supplier payment, the remittance advice should list all invoices included in that payment. If only one is showing, please check that the invoices were selected together under the same payment transaction. If they were, but the remittance still only shows one invoice, please contact our support team so the payment and remittance can be checked. You can also find more information here: Send remittance advices. Regards. Genreve17Views0likes0CommentsRe: Duplication
Hi brianvera, I can see why this has left your payroll reports out of balance. As the original pays included super and the second set was entered for STP reporting, please don’t delete or reverse any of the pays just yet. Please check Payroll > Pay runs and Single Touch Payroll reporting to see which pays were accepted and whether the duplicates are linked to Pay Super. If you can’t see Delete or Reverse, I recommend reaching out to our support team for help. Regards, Genreve18Views0likes0CommentsRe: Cannot Reconcile my credit card
Hi MaryHa, Thanks for the screenshot; we can see the error message exactly. The dates have been entered in reverse. 09/09/2026 is currently selected as the start date, while 02/09/2026 is the end date. Please change them so the start date is 02/09/2026 and the end date is 09/09/2026, then try reconciling again. The end date needs to be the same as or later than the start date. Regards, Genreve33Views0likes1CommentRe: Super fund details
Hi wino5453, Thanks for finding the time to try those steps and confirming the details match the ATO Super Fund Lookup. If you’re still seeing the message that the fund can no longer receive contributions using Pay Super, the best next step is to contact our supoort team so they can check the fund’s status and confirm what needs to be updated. You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant. Regards, Genreve14Views0likes0Comments