Genreve_S
MYOB Moderator
Joined 3 years ago
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Re: I am forbidden to access my resources
Hi Kasmiga, With the info given, it's tough to pinpoint the exact cause of your login issue. I recommend reaching out to support with more details so they can troubleshoot further. You can create a support ticket from the MyAccount window or chat with the live chat team through MOCA. Feel free to post again if you need any more help. Thanks, Genreve3Views0likes0CommentsRe: New online invoicing upgrade
Hi Veena, I believe you are referring to the secure invoicing upgrade process. The online payment being asked is only used for the upgrade process and can be turned off once it is completed. You can read through this thread for more information regarding this. Feel free to post again if you need any other help. Thanks, GenreveRe: Change of Payroll Day
Hi Robyn663, It's usually a good idea to handle the CSA payment and the final pay in separate pay runs. However, it's best to get advice from a financial advisor or accountant to ensure everything is recorded correctly. Let me know if you need any more help. Thanks, Genreve3Views0likes0CommentsRe: T1 prefill on STP
Hi , The T1 field may be prefilled or need to be manually entered. The T1 field is for amounts posted to income accounts. If the figures aren't showing up automatically, you may need to enter them manually. Additionally, check the BAS settings to ensure the T1 filters are correct and that the accounts linked to the PAYG pay item are properly configured. I recommend reading through thislink to understand how the activity statement is prefilled in the software. If there's any confusion, consulting with an accountant is recommended. Feel free to post again if you need any other help. Thanks, Genreve6Views0likes1CommentRe: Employee Deduction - Overpayment
Hi SHELBY1, To handle the exceeded deductions for the power tools, you can create a separate wage pay item that does not accumulate superannuation to account for it. Alternatively, you can create a spend money transaction, match it to pay the employee, and then match it with the bank feed. Also, I recommend seeking advice from an accountant on taxing this. Let us know if you need any other help. Thanks, Genreve3Views0likes0CommentsRe: Tax HELP calculation
Hi davina2024, If there's a difference between MyGov and your file, it usually means the employee isn't set up with the correct tax tables. I suggest checking the employee card to ensure all details are accurate. This linkmay help with the process. Also, reviewing the historical data of pay runs might help identify what's causing the discrepancy. Feel free to create a new thread if you need any other help. Thanks, Genreve14Views0likes0CommentsRe: Email Failure to Bigpond
Hi Shagsmal, It looks like there are no ongoing issues specifically with Bigpond email addresses. To troubleshoot the problem of emails not being received, it would be best to reach out to support. You can create a ticket from the MyAccount window or use the live chat feature through MOCA. Feel free to ask if you need any other help. Thanks, Genreve7Views0likes0CommentsRe: STP Reporting
Hi AshcroftIGA, Since the reversal is not reflected on your ATO prefilled PAYG figures, I'd recommend sending an update event and then checking the values in the reports. If the values are correct, make sure to check the ATO prefill PAYG figures again. Feel free to let us know if you need any other help. Thanks, Genreve23Views0likes2Comments