Genreve_S
MYOB Moderator
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: PAYG doubled this pay
Hi Kimheather, The software automatically calculates the PAYG based on the tax tables associated with the employee. I recommend checking the employee settings to ensure everything is correct. After verifying the settings, you can check the PAYG values for accuracy using this link. Regards, Genreve2Views0likes0CommentsRe: Pay Slips
Hi glennhutchy, The web version of the software lacks some features compared to the desktop versions. For instance, the identifiers feature is exclusive to the desktop version, so you can't use it in the web version. Additionally, you can't modify the templates for pay advice in the web version. Regarding Clearwater, you can only have a working file on the web version if you have an active subscription. Using it as an online file without a subscription isn’t possible. However, you can create a trial version of the subscription for the web version, but it will be limited to 14 days before incurring charges. Regards, Genreve2Views0likes0CommentsRe: Access to bank feeds denied
Hi KymB70, That definitely isn't aligned with what our support team aims to achieve. If the problem persists until now, try creating a support ticket from the MyAccount window since other avenues haven't resolved your bank feed issue. Regards, Genreve2Views0likes0CommentsRe: Purchases
Hi JoK, If you see an error message after clicking Purchase > Bill, it's unusual. First, try clearing your browser's cache and cookies, logging out and back in, or using a different browser. If those steps don’t work, reach out to the support team for help with troubleshooting. You can do this by creating a support ticket from the MyAccount window or live chat through MOCA. Regards, GenreveRe: Bank reconciliation out of balance because MYOB entered Payby payment with incorrect date.
Hi Josie, If the Online Invoice Payments feature is set up correctly, there should be no need for manual recording or correcting of transactions. Typically, when a customer pays an invoice, the payment goes to the undeposited funds instead of directly to the bank account. The amount is then transferred to the chosen bank account once the deposit is received. This means there are usually two separate transactions with different dates, which is why they might not match. For more details, I recommend reading through this link to understand how the software handles online payments. It's great you have already created a case for this, I will send you a private message and if you can send me your case number, I will do my best to escalate this with the team for a response. They have a bit of a backlog of requests at the moment. Regards, Genreve1View0likes0CommentsRe: Trying to close / save invoice and it has frozen
Hi hg1, Generally, the software may slow down after an update until all changes settle down. If the lag is still present, I recommend reaching out to the support team. You can do this by creating a support ticket from the MyAccount window or via live chat through MOCA. Thanks, Genreve1View0likes0CommentsRe: Matching sale and purchase to bank deposit
Hi GeoffSchmidt, When you have the same customer as a supplier, you'll need to create a contra account to record both sales and purchases for that customer. This process will add a layer of complexity in recording. For detailed guidance, please read through this article. Regards, Genreve5Views1like0CommentsRe: Paycorp Holdings
Hi kazlou, You can generally get information about your payments from your bank through bank statements or inquiries. MYOB bank feeds only show the information that the banking institutions provide to the system. If you need more detailed information, please reach out to your banking institution directly to inquire about this. If you are using online invoice payments, you may get more insights regarding the payments from the "Online invoice payments" report. Regards, Genreve0Views0likes0CommentsRe: Activity status for emailed invoices
Hi JMBC, Upon reviewing previous cases, all have been resolved through updates, and there are no recent tickets with the same issue. I recommend reaching out to the support team to troubleshoot the invoice activity column. You can reach out by creating a support ticket from the MyAccount window or live chat through MOCA. Thanks, Genreve9Views0likes3Comments