Genreve_S
MYOB Moderator
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: Supplier invoices not being received by in-tray
Hi Liz_A, Thanks for checking this. Based on the details here, it doesn’t appear to be related to a recent AccountRight update. As a first step, please refresh the In Tray email address in the company file, then make sure your suppliers and any forwarding rules are using the new address. If the address was regenerated, the old one won’t work. If invoices still don’t come through, it's best to reach out to our support team so they can investigate the cause. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant. Regards, Genreve6Views0likes0CommentsRe: Superannuation and OT
Hi LMJG, Thanks for explaining what you've checked about the superannuation settings so far. If the overtime pay item is set to exclude super, it shouldn’t be included in the Superannuation Guarantee calculation. I recommend checking that each overtime pay item is separate from the ordinary-hours pay item, then open the Superannuation Guarantee pay item and confirm the overtime item is selected under Exemptions. Save the changes and check a new test pay. If super is still calculating on overtime, it would be best to reach out to our support team so they can investigate what's causing the super on overtime. You can reach out by creating a ticket on My Account or connecting to our live chat team through MOCA, our virtual assistant. For more information, see: myob.com/au/support/myob-business/payroll/superannuation/checking-and-adjusting-superannuation Regards, Genreve5Views0likes0CommentsRe: Online pyts - turn off
HI WhitmanHolmes. I understand why you would feel this way about how other invoices are not affected when you change settings. Turning off online payments only affects new invoices, so older invoices can still show the Pay now option. Some businesses may still want to offer online payments on selected invoices, so the setting is managed per invoice. Secure Invoicing adds safer invoice links and payment options to help protect against scams. We know updating older invoices one by one isn’t ideal. More info: https://www.myob.com/au/support/myob-business/sales/receiving-payments/online-invoice-payments/deactivating-online-payments Regards, Genreve9Views0likes0CommentsRe: Direct debit payments stopped working
Hi racanglican, Thanks for posting your concern here in the forum. I can see you’ve already been waiting a month and have tried re-entering your account details, so this has dragged on for a while. This needs to be reviewed by our Billing team rather than the Community team because our teams have different access. The forum team can provide general product guidance, while the Billing team has the access and specialist knowledge needed to check account-specific direct-debit declines and subscription payments. I’ve followed up on the case connected to your email address, and we’ll check its status with the Billing team. You should receive an update once they get back to you. Regards, Genreve6Views0likes0CommentsRe: GST on Dashboard
Hi tanianorton, Thanks for the questions. The dashboard GST total uses the running balances of your linked GST Collected and GST Paid categories for the current reporting period. If GST Paid isn’t showing, compare it with the General ledger report for the GST Paid category to see which transactions are included. The dashboard doesn’t use the financial year or date range selected in your reports. For a like-for-like comparison, make sure the General ledger uses the same accounting method as your GST setting and is dated today. More information is here: https://www.myob.com/au/support/myob-business/get-started/welcome-to-myob-business/the-dashboard?productview=Browser If the figures still don’t look right, please get in touch with our Support team so they can investigate further. You can create a support request through My Account or connect with our live chat team through MOCA, our virtual assistant. Regards, Genreve9Views0likes0CommentsRe: Surname Order
Hi Jules23, I can see why having the cards ordered by surname would make them easier to organise. In MYOB Business, employee and customer cards in the browser are currently listed by first name, while AccountRight desktop lists them by surname. There isn’t currently a setting to change the browser lists to surname order. For both employee and customer cards, please keep each person’s details in the correct First name and Surname fields rather than swapping them. There’s an existing Ideas Exchange request for this feature here: https://community.myob.com/idea/myob-business-ideasexchange/employees---list-by-surname/894238/comments/898191 Adding your vote or comment there will help show the impact of the employee-card request. For the customer cards, you can create a separate suggestion on the MYOB Business Ideas Exchange board requesting an option to list them by surname. Regards, Genreve12Views0likes0CommentsRe: Google authenticator
Hi tilly7175, Thanks for explaining what you’ve tried. Since your Authenticator codes and passkey aren’t working, the next step is to reset your 2FA. Please go to https://www.myob.com/au/contact-us and open MOCA, our virtual assistant, without signing in. Choose the 2FA reset option and follow the identity-check steps. Once it’s reset, sign in again and set up your Authenticator app. We also recommend adding SMS as a backup and saving your recovery code. More info: https://www.myob.com/au/support/login-and-2fa/getting-help-with-two-factor-authentication Regards, Genreve13Views0likes0CommentsRe: reverse payment
Hi FW5, I can see where the confusion came from. No, they’re not the same thing. “Transactions CAN’T be changed; They must be reversed” is an option you’ll see in the desktop version of the software. The “Prevent changes prior to the lock date” options are the lock date settings, which are separate from the transaction reversal option. Regards, Genreve11Views0likes0CommentsRe: Database duplication to a spare MYOB test file?
Hi Walter, I can see how nice it is to test certain features without compromising your file. There isn’t any process to copy a live online file into another online test file. Restoring a backup over an online file replaces that file’s data, so please don’t try this on your live file. You can contact Support to ask whether they can help with your specific setup, but this isn’t a standard or documented option. Regards, GenreveRe: MYOB BUSINESS- Sales Refunds
Hi Cassie_T, Thanks for your questions. I can see why you're asking if those sales returns and allowances need to be linked to any account. You don’t need to link the Sales Returns and Allowances account to the original invoice. Once you save the negative invoice, go to Sales > Sales returns and credits, choose the return, then click Refund. Select the bank account and record the refund. The extra $0.01 is likely from GST rounding. Adjust the line amount slightly so the total is exactly $258.00. If you’re unsure, check with your accountant. More information: https://www.myob.com/au/support/myob-business/sales/customer-returns-credits-and-refunds/creating-customer-returns https://www.myob.com/au/support/myob-business/sales/customer-returns-credits-and-refunds/settling-customer-credits Regards, Genreve23Views0likes0Comments