Genreve_S
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Re: Priority Service missing?
Hi Richmond91, Priority Support is definitely still active for eligible AccountRight subscriptions. Those long queue times certainly suggest you might have skipped on that support option. The best way to use Priority Support is to sign in to My Account and book a Priority Support session, lodge a support request, or call the support line using the Priority Support option from there instead of the general queue. Regards, Genreve14Views0likes0CommentsRe: Cant connect bankfeeds to Macquarie
Hi Steve_TCG, Thanks for the screenshots and for taking the time to spell everything out. I am really sorry for how long you spent on the support line today, definitely not our support team's best work. I have checked things on our side again, and there are no current widespread issues with bank feeds from Macquarie, so this is something our Bank Feeds team will need to review for your specific connection. The best next step is to log a support case through My Account so your details go straight to the Bank Feeds team and they can work with you directly via email. For future reference, you can also keep an eye on our Bank Feeds updates board for any known incidents: https://community.myob.com/category/PurpleLounge/discussions/bank-feed-updates Cheers Genreve16Views0likes2CommentsRe: New user showing as Access Removed online
Hi PenJ, Sounds like that error pops up because the user record is in a state that the file itself can’t fix, so the resend button will just keep failing. At this point, it needs the support team to reset that user on our side, so the best next step is to reach out to our support team so they can help with that error message. You can reach out by creating a ticket on My Account or connecting to our live chat team through MOCA, our virtual assistant. Regards, Genreve21Views0likes4CommentsRe: I am getting 14 emails re one add/change to bank details
Hi PenJ, That definitely does not sound right. You should only receive a single security email per change of bank details, so getting 14 for one update is not expected behaviour. Because this will need detailed checks on your specific file, it is best to contact our support team. You can create a support ticket in My Account, or use MOCA, our virtual assistant, so our support team can get a deeper look at what's causing those emails. Regards, Genreve8Views0likes0CommentsRe: Smart Invoice Reminders helps you get paid on time, without the awkward chase.
Hi Marc-H, I get how distracting that banner is when you are just trying to get on with your work, so it makes sense you want it gone for good. Right now, it is a general Smart Invoice Reminders prompt, and it does not always recognise when you are already set up, so it can keep popping back up even though reminders are on. There is no option on your end yet to permanently disable that specific banner, but closing it will not change your reminder settings or stop anything from being sent. REgards, Genreve6Views0likes0CommentsRe: MYOB Business Lite
Hi Lea-AnneD, We have replied to most of your posts about this already. Some of your messages may have been automatically filtered as spam because they were sent very close together with the same content, so it is best to keep everything about this concern in a single thread. If every user in the business file has a different email to the one you are trying to add, including inactive users, the best next step is to reach out to our support team so we can check this further: https://www.myob.com/au/support/contact-us Regards, Genreve10Views0likes0CommentsRe: add user to MYOB Lite
Hi Lea-AnneD, Looks like this post is a duplicate of the one at https://community.myob.com/discussions/Bus-Acc/add-user-to-myob-lite/912713, which I’ve already replied to. To sum it up, that error message means another user in the file is using the same email address, even if they’re inactive. I recommend checking that first and, if you still can’t find any user with that email address, it’s best to contact our support team so they can look into the error further. Regards, Genreve10Views0likes0CommentsRe: Add user to MYOB lite
Hi 26798421, That certainly is confusing, knowing that you already have the user in your AccountRight file. But that error message generally means there is already another user in the file with the same email address. I recommend checking all users listed under User access in MYOB Business (including inactive ones), then updating and reactivating the user that’s already there. If there aren’t any users with that email address, it’s best to reach out to our support team. You can do this by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant. Regards, Genreve7Views0likes0CommentsRe: Invoice reminder went to incorrect email
Hi khux, That email recipient is definitely odd and needs to be checked. Normally, invoice reminders follow whatever email the invoice was last sent to in View all activity, even if you later change the card. But if that random company’s email has never been used anywhere in your file, that’s not expected, and we’d need to check your file directly. It’s best to turn off invoice reminders for now, then get our support team to take a look. You can reach out by creating a ticket in My Account or by connecting with our live chat team through MOCA, our virtual assistant. Regards, Genreve11Views0likes0CommentsRe: Banking Hub error
Hi remarkable, I understand how crucial the bank hub is for your process. I went ahead and checked with your case. I can see your support ticket is still with the team, and they will be in touch once they have finished their review. If you ever need help more urgently, the quickest options are live chat or giving us a call through our Contact us page here: Contact us. Appreciate your patience while they work through this. Regards, Genreve4Views0likes0Comments