Genreve_S
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Joined 3 years ago
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Re: Delete bank account from bank feed
Hi Shane404, If your bank feed already has bank transactions on it, there is no option to delete it. If the bank feed is no longer in use and you don't want any new bank transactions to feed your file, you can cancel it instead. You can do this by clicking the 'Add or remove a bank account' button. You can follow the steps in this detailed guide on the process. Regards, Genreve2Views0likes0CommentsRe: Online payment surcharge on invoice
Hi BJM1988, Although the payment will not appear as a line item of the invoice, customers can open the online invoice again to see the receipt. The receipt will contain the total invoice amount, the surcharge amount, and the total. The window will look similar to this screenshot. Regards, GenreveRe: Macquarie Bank Feeds down since 30/10/24
Hi WendySSB, There don't seem to be any reported issues with Macquarie Bank feeds for the dates you mentioned. I recommend reaching out to the bank feeds team by creating a support ticket from the My Account window, as the issue could be specific to your bank feed account. You can also check Status Hub to see if there are ongoing issues with the software in the future. Feel free to post again if you need any other help. Thanks, Genreve3Views0likes0CommentsRe: Online payment surcharge on invoice
Hi BJM1988, You can’t send invoices showing the surcharges in the payment because the software uses separate systems to handle online payments and the ledger file. However, you can inform your customers that the surcharge amounts to 1.8% of the invoice value plus 25 cents. Feel free to create a new thread if you need any other help. Thanks, Genreve13Views0likes0CommentsRe: How do I delete a recurring journal in the browser version
Hi Liz_A, You can find the option to view, edit, or delete your recurring transactions by opening the Banking > Recurring Transactions window in the browser version of the software. For more detailed instructions, you can refer to this link. Feel free to create a new thread if you need any other help. Thanks, Genreve16Views0likes2CommentsRe: Update event should be a Pay event
Hi Chapman1, If the pay date is older than the date of recording, the STP report will recognise the payment as an update and will label the amounts as zero. In this case, the STP report is not the best report to base it on. It would be best to check the YTD verification report and ensure the payroll register and payroll summary reports match it. As long as those three reports are correct, the ATO will receive accurate data. So make sure to send an update event. Thanks, GenreveRe: Custom Report
Hi Joey3, It's tough to pinpoint why the EFTPOS transactions aren't showing up in the report just from the info in your post. First, check if the EFTPOS transactions were recorded in the file at all. If they are, we might need to customise the report to show those transactions. But if the transactions aren't recorded in the file, you'll need to troubleshoot your EFTPOS software to fix this. If you need more help with this, you can create a support ticket from the MyAccount window for further assistance. Thanks, Genreve2Views0likes0CommentsRe: STP recorded as an Update Event instead of a Pay Event
Hi Chapman1, You can't change the values in the STP report. But don't worry, as long as the Payroll Register and Payroll Activity reports match and are correct, the information sent to the ATO will also be accurate. Feel free to create a new thread if you need any other help. Thanks, Genreve3Views0likes0CommentsRe: Employees corrupt card file
Hi Richie8, I ran the same fixes that others used on the file connected to your email address. You should now be able to access all your employee cards. If you encounter the same issue again, you can create a support ticket from the My Account window or use MOCA to connect with the live chat team. Feel free to create a new thread if you need any other help. Thanks, Genreve2Views0likes2Comments