Genreve_S
MYOB Moderator
Joined 2 years ago
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Re: Full supplier list not showing
Hi loz_i I see that having a massive database for suppliers can be an issue when recording purchases in the browser version. I recommend posting this in the Ideas Exchange board for future update consideration. For now, try typing the first letter of the supplier's name to reduce the number of suppliers in the dropdown. Feel free to start a new thread if you need any more help. Thanks, GenreveRe: Dead Stock Value Removal
Hi Connaugh I understand your situation with the stock is quite specific. Currently, the stock price of an item is averaged based on the prices of that item. If you want to remove the value for part of the stock and keep the prices for the rest, the app doesn't have a built-in option for that. A workaround is to create a new item as the equivalent of the old stock and use the build item feature to transfer the values from the old item to the new one. Let us know if you need more help or if I misunderstood your question. And feel free to start a new thread if you need anything else. Thanks, GenreveRe: Bank reconciliation closing balance should be zero
Hi Hayley4 I see from your screenshot that this looks unusual and needs more checking. Usually, the calculated closing balance includes the opening balance, previous reconciliation values, and all marked transactions. If there's no opening balance for this account, the value should be zero. I recommend checking out help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. MOCA can help with immediate queries and will direct you to our live chat team for further troubleshooting. In the meantime, feel free to create a new thread if you need any more help. Thanks, Genreve2Views0likes0CommentsRe: Refunds
Hi SBC1 I get that you need some clarification on reversing invoices with deposits. Typically, if an invoice is canceled, you'll need to reverse it, which will create a credit note if you have a deposit. You can find this in the "Returns and Credit" tab of the sales register and either refund it or apply it to another sale. For more details, check out this article on 'Reversing a Transaction.' If you have any other questions, feel free to reach out. Thanks, Genreve4Views0likes0CommentsRe: Ship Via - to associate with Ship to Customer, not Bill to Customer
Hi lyndor I see you're having the same issue. From what I know, the shipping method should default to what's set in the customer's selling details, whether you're using the "ship to" or "bill to" option. For more info, you can check out this other thread. If you need any more help, feel free to start a new thread anytime! Thanks, GenreveRe: Direct Debit
Hi JaneyP I understand how a feature like that could make receiving recurring payments much easier. Currently, MYOB doesn't have a built-in feature for automatic payments. You can create a recurring invoice that customers receive, which is connected to online invoice payments, but customers still need to process the payments themselves unless they have a way to automate it on their end. I can see how this could be beneficial for invoicing overall, so I recommend posting this idea on the Ideas Exchange board for future updates. In the meantime, feel free to create a new thread if you need any other help. Thanks, Genreve7Views0likes0CommentsRe: MYOB Business Payroll - ability to allocate to jobs
Hi Marc-H Thanks for pointing this out. Jobs can indeed be allocated to line items in payroll. We'll wait for NSCMA to confirm what he was referring to so that this suggestion post can be clearer for the development team. We appreciate it. Thanks, Genreve4Views0likes0CommentsRe: Locked company file code - confirmation code
Hi FW1 I see you're looking to unlock your file. Upon checking, it appears that the file connected to your email isn't locked. It might be best to follow the steps gavin12345 mentioned to address the underlying issue. If the problem persists even after checking the dates, I recommend reaching out to our virtual assistant, MOCA, at myob.com/support for quick support. If MOCA isn't able to resolve the issue, you'll be automatically connected to our live chat team for further troubleshooting. Feel free to start a new thread if you have any other questions. Thanks, Genreve4Views0likes0Comments