Genreve_S
MYOB Moderator
Joined 3 years ago
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Re: electronic payment register and bank file don't match
Hi JillL1, Thanks for explaining when the change happened and what it caused. If the bank details were changed after the pay was created, the register can update, but the ABA file may still use the old details. The safest fix is to delete or reverse that electronic payment, then recreate the bank file so it pulls through the updated bank details. So before uploading, I’d rely on the new bank file rather than the register alone. Regards, Genreve9Views0likes0CommentsRe: Cancel Subscription
Hi DenisePalmer, , I can understand why you’d feel that way given your recent support experience. We know our wait times haven’t been where they should be, and we’re sorry for the frustration this has caused. Our support team will continue to work through incoming requests as quickly as possible, and we appreciate you taking the time to share your experience here. Regards, Genreve14Views0likes0CommentsRe: TPAR
Hi Oni, Thanks for confirming that. As Princess mentioned, this will need to be looked into by support. Because the file works on desktop but not in the browser, and your other company files aren’t having the same issue, it looks like something that needs further checking from our support team. If you’ve already raised a case, please let the team continue with that investigation. You can also reach out to the live chat team through MOCA, our virtual assistant. Regards, Genreve1View0likes0CommentsRe: Reconciling Issue.
Hi PotsandPlants, Thanks for reaching out. It sounds like old transactions are showing again in your bank reconciliation. Please try this: Back up your file. Go to Banking > Reconcile Accounts. Choose the affected bank account. Enter a future date like 01/01/9999. Copy the Calculated Statement Balance into the Closing Statement Balance so the Out of Balance is $0.00. Click Reconcile. Then go to Undo Reconciliation and undo that future-dated reconciliation. Go back into the reconciliation and try again using the correct date. If the old transactions still appear after that, you may need to undo back to the first affected reconciliation and redo it from there. If it still doesn't remove the transactions from previous reconciliations, I recommend reaching out to our support team. You can reach out by creating a ticket in My Account or connecting with our live support through MOCA, our virtual assistant Regards, Genreve2Views0likes0CommentsRe: Budget - Cash
Hi JillL, Thanks for the suggestion; that can definitely be useful. At the moment, there isn’t an option to add notes to budget cells in AccountRight. As a workaround, you could export the budget and keep your notes in Excel. It’s a great idea though, and I recommend posting it on the Ideas Exchange board so other users can vote on it. Regards, Genreve3Views0likes0CommentsRe: Trouble with categorizing Bank Transactions
Hi Avisha23, Thanks for explaining the pain point of your setup. This is usually due to how the payment was recorded. If the bills were paid through Pay Bills, MYOB records each bill payment separately, so it won’t normally show as one lump sum for matching. If you want one bank transaction to match one MYOB transaction, the easiest option is usually to use Electronic Payments and then Prepare Electronic Payments. That groups the payments into one total, which is much easier to match to the amount on your bank statement. For the cheque and receipt numbers, it can also be normal for the Bank Register to show a general label like “Payment” instead of the supplier or customer name, depending on how the transaction was entered. You can also check these help articles: Paying bills Matching a bank feed to multiple transactions Regards, Genreve5Views0likes0CommentsRe: Account Edge Pro Partner edition
Hi Zappy, What support said certainly is accurate. AccountEdge is a legacy product, so we can’t confirm support for newer Windows versions from here. If you’re an MYOB Partner, Partner Edition may still be available through your partner login to work with older AccountEdge files on Windows. It’s a partner-only tool with some limitations, and because it’s no longer supported, there’s only limited information we can confirm internally. Hopefully, other users may have experience to share about it. Regards, Genreve5Views0likes0CommentsRe: Report Performance Issues
Hi Sasha3, Thanks for following up. I’ve checked the case linked to your email address and can confirm it’s still being worked on. I’ve already followed up with the team handling it, and they’ll get back to you by email as soon as they have their next update. Thanks for your patience while they continue working through this. Regards, Genreve15Views0likes0CommentsRe: Salary Sacrifice not deducted from Gross Payments
Hi Simtom, Thanks for clarifying your Salary Sacrifice setup. The link says it is to be set up under Superannuation, with the contribution type Salary Sacrifice (deduction). If that’s already how it’s set up, the next thing to check is whether the correct salary sacrifice pay item was used in the processed pay. If a different pay item was used by mistake, the pay may need to be reversed and redone so it reports correctly. If that still doesn’t change anything, I’d recommend reaching out to support. You can do that by creating a ticket in My Account or by using our live chat team through MOCA, our virtual assistant. Regards, Genreve6Views0likes0Comments