Genreve_S
MYOB Moderator
Joined 4 years ago
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Re: MYOB - paid too much tax
Hi vegemite, Thanks for clarifying. I wouldn’t create a payroll entry just to include the $1,000 in Q1. If it was withheld from an August pay run, check that pay run and your payroll reports first. If it was simply overpaid to the ATO, please check with your accountant or the ATO before recording anything, as this may affect PAYG, super, and STP. Regards, Genreve0Views0likes0CommentsRe: Invoice payment won't match to invoice due to MYOB fee
Hi Ncol, This looks like an Online Invoice Payment where the surcharge fee was deducted. The bank transaction should automatically match to the settlement amount after the fee is taken out, so you shouldn’t need to match it manually to the invoice. Please check this guide for the common reasons it may not have automatically reconciled and the steps to fix it: Reconciling online invoice payments If you still can’t find the settlement or reconcile the payment, it's best to reach out to our support team for help. Regards, GenreveRe: GST online filing problem Re: AccountRight
Hi Anna-UL, Thanks for sharing your issue here; it certainly is rare for the GST report not to report, but still appear completed. The “Completed” status means the software has completed the process but hasn’t received confirmation from Inland Revenue that the return was successfully filed. I recommend following these steps/checks: Confirm that the IRD login used in MYOB has filing authority for the client and isn’t limited to view-only access. Reauthenticate using the client’s authorised Principal Tax Agent login, then try filing the return again. Check myIR to confirm whether there’s already a draft or submitted return for the same period before trying to file again. If the issue isn’t resolved after doing this, it’s best to reach out to our support team so they can check and help troubleshoot further. Regards, Genreve10Views0likes0CommentsRe: PNG Tax Tables in MYOB AccountRight
Hi GunuaPaul1989, Thanks for reaching out and sharing your business's interest in PNG. AccountRight’s payroll tax tables are designed for Australia and New Zealand, so you can’t create or import PNG salary and wages tax tables into the software. The available workaround is to calculate the PNG tax manually outside AccountRight and process the result manually. However, the software isn’t designed to handle PNG payroll or tax calculations. I hope this clarifies things. Regards, Genreve9Views0likes0CommentsRe: Undeposited funds box always checked
Hi dinky, That sounds very unusual. If "When I Receive Money, I Prefer to Group It with Other Undeposited Funds" is already unticked under Setup > Preferences > Banking, the setting should be applied to the Receive Payments window as expected. I recommend closing and reopening AccountRight, then check the Receive Payments window again. If the box is still selected, its best to reach out to our support team so this can be investigated further. You can also find more information here: About Undeposited Funds. Regards, Genreve9Views1like1CommentRe: Hi all....Seeking knowledge on changing plans
Hi janettes, Thanks for clarifying. If you cancel the AccountRight subscription, the online file will only remain available in read-only mode for 60 days. After that, online access may be removed, so make sure you export any reports and records you need before cancelling. There isn’t ongoing access to the online file without an active subscription or eligible Read-Only arrangement. As you may start another business and want the option to return to full access later, keeping the AccountRight subscription active is the safest option. You can continue using the file through AccountRight desktop and online, and the new owner can manage access for you and your accountant. Your accountant can be invited as a file user with the permissions they need. See: https://www.myob.com/au/support/myob-business/get-started/setting-up/set-up-user-access/invite-a-user-to-an-online-file?productview=Desktop Regards, Genreve14Views0likes0CommentsRe: Child Support Payments
Hi Shooby58, I can see how adding a child support deduction to a final pay can make the process a little more complex. You’ll need to set up or assign a child support deduction pay item to the employee, then process the final pay and check that the deduction appears. If it doesn’t appear, or the final pay includes an employment termination payment, it’s best to check the deduction amount against the child support notice with Services Australia or your accountant before recording the pay. For steps, see Child support deductions and Terminate an employee in Single Touch Payroll reporting. Regards, Genreve18Views0likes0CommentsRe: Myob assist
Hi rayzorcleaning, That sounds very unusual, especially since trying again hasn’t helped. Please sign out of the MYOB Assist app and sign back in, then try again. You could also fully close and reopen the app, or restart your device. If the error continues, please contact our support team so the issue can be investigated. Regards, Genreve20Views0likes0CommentsRe: Joint bank accounts not being accepted
Hi CBG2008, Thanks for sharing your issue with processing the pay run. It certainly is odd, as having the same joint bank account details for two employees shouldn’t stop you from recording the pay run. The issue can occur when both payments are included in the same ABA file, as the bank may reject duplicate payments to the same account. You can record the pay run, then create separate electronic payment batches and ABA files for each employee, or process one payment manually through your bank. Please don’t edit the existing ABA file. Instead, recreate it in MYOB after separating the payments. If you are still having an issue with processing the pay run, it's best to reach out to our support team so they can investigate it. Regards, Genreve12Views0likes0Comments