Hi Josie,
If the Online Invoice Payments feature is set up correctly, there should be no need for manual recording or correcting of transactions. Typically, when a customer pays an invoice, the payment goes to the undeposited funds instead of directly to the bank account. The amount is then transferred to the chosen bank account once the deposit is received. This means there are usually two separate transactions with different dates, which is why they might not match. For more details, I recommend reading through this link to understand how the software handles online payments.
It's great you have already created a case for this, I will send you a private message and if you can send me your case number, I will do my best to escalate this with the team for a response. They have a bit of a backlog of requests at the moment.
Regards,
Genreve
