Activity status for emailed invoices
Checking the status of my invoices regarding emailing. I have an invoice that has no status next to it, but yet it shows when I open the invoice the date/time that it was emailed. It is also showing ...
Forum Discussion
I have same issue. MYOB Business - email invoice status for some invoices show as blank and yet they have been sent. Others sent in the same session do update. Refreshing browser or waiting for an update does not change the status. This problem has been around for ages with MYOB and needs to be fixed. As it is, it is wasting users time checking if an invoice has been sent or not! Weeks later an unpaid invoice with no status needs to be checked again to see if it actually went! See attached screen shot.
Hi JMBC,
Upon reviewing previous cases, all have been resolved through updates, and there are no recent tickets with the same issue. I recommend reaching out to the support team to troubleshoot the invoice activity column. You can reach out by creating a support ticket from the MyAccount window or live chat through MOCA.
Thanks,
Genreve
How do updates apply when it is a cloud base system?
I still have this issue.... and you are right how do we apply an update to cloud based accounting?
Hi Busygirlange and JMBC,
Updates happen automatically with our cloud-based system. I took a closer look at this issue, and our developers are already on it. I’ve also flagged your account as one of the affected ones. As a temporary fix, our support team suggests resending the invoice by email. This should prompt the backend to update and ensure the Activity column reflects the latest info.
Thanks a bunch for your patience and understanding while we get this sorted.
Cheers,
Princess
