Forum Discussion

AJRattray's avatar
AJRattray
Contributing Cover User
25 days ago

Email invoice Rejected

We have been trying to email invoices to a regular client, but this month the emails are getting fired back as Undeliverable: Diagnostic-Code: rejected.  Our client has stated they have us in contacts and Whitelist (farmside ISP)

  • Jemar_C's avatar
    Jemar_C
    25 days ago

    Hi AJRattray,

     

    I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

     

    Cheers,
    Jem

3 Replies

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  • Jemar_C's avatar
    Jemar_C
    MYOB Moderator
    25 days ago

    Hi AJRattray,

     

    I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

     

    Cheers,
    Jem

    • epineto's avatar
      epineto
      11 days ago

      Hi Jemar_C,

      We are facing same issue in our business associated to our email. Could you please contact me privately so I can share our email to be released from the blacklist? It is quite urgent. Thanks

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        11 days ago

        Hi epineto,

         

        Welcome to the Community Forum!

         

        I understand the urgency of the situation and would be happy to help. I've sent you a private message so we can discuss the details and work on getting your email released from the blacklist. 

         

        Cheers,

        Princess