Forum Discussion

AJRattray's avatar
AJRattray
Contributing User
7 months ago
Solved

Email invoice Rejected

We have been trying to email invoices to a regular client, but this month the emails are getting fired back as Undeliverable: Diagnostic-Code: rejected.  Our client has stated they have us in contacts and Whitelist (farmside ISP)

  • Jemar_C's avatar
    Jemar_C
    7 months ago

    Hi AJRattray,

     

    I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

     

    Cheers,
    Jem

  • Jemar_C's avatar
    Jemar_C
    Valued User
    7 months ago

    Hi AJRattray,

     

    I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

     

    Cheers,
    Jem

    • epineto's avatar
      epineto
      6 months ago

      Hi Jemar_C,

      We are facing same issue in our business associated to our email. Could you please contact me privately so I can share our email to be released from the blacklist? It is quite urgent. Thanks

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        6 months ago

        Hi epineto,

         

        Welcome to the Community Forum!

         

        I understand the urgency of the situation and would be happy to help. I've sent you a private message so we can discuss the details and work on getting your email released from the blacklist. 

         

        Cheers,

        Princess

  • Trushka's avatar
    Trushka
    Contributing User
    29 days ago

    HI Guys we are having some rejection problems too - we can receive and send emails using Outlook but MYOB sent emails says rejected.  How can we sort this?

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      29 days ago

      Hey Trushka,

       

      It looks like the rejection email might be due to the recipient's email address being blacklisted. I'll send you a private message to grab the email address so our team can check it out. If it's on the blacklist, we'll get it sorted, and you'll be able to resend the invoice once everything's cleared up.

       

      Cheers,

      Doreen

  • Trushka's avatar
    Trushka
    Contributing User
    26 days ago

    Hi

     

    I have 3 emails from different hosts/providers - so I tested sending invoices and statements to myself.  One of the three addresses did not receive anything despite MYOB Sent Emails saying it was all good.  That host had a look, fixed it and said: 

    "There’s something about the MYOB email format that some spam filters don’t like so quarantines them by default.

    I’ve had to put an exception rule in to explicitly exclude them from mail filters."

     

    If any of your customers say they aren't receiving your emails this might be the problem.

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