I believe you need to do a white list in the MYOB system our email address, as our system, doesnt seem to detect the inbound and reject it. This fault is singular fault to this partiular email anaconda.invoices@srg.com.au
for now we have created a work around by creating new email address zanaconda.invoices@srg.com.au that redirects to anaconda.invoices@srg.com.au..
HELP, please white list us? you my have blocked us as our system sends auto replies.
EXAMPLES OF REJECTIONS
EXAMPLE 1
From: Walkley's Finest Bait and Tackle <bounce@apps.myob.com> Sent: Thursday, 25 May 2023 7:14 AM To: Michelle <michelle@walkleysfinest.com.au> Subject: Undeliverable: Invoice IN926093; From Walkley's Finest Bait and Tackle
Sorry, email delivery was unsuccessful.
Subject: Invoice IN926093; From Walkley's Finest Bait and Tackle
Message: Please find attached your invoice. Preferred payment, direct transfer as per account details on your invoice. Please contact us immediately if you are unable to detach or download your Invoice, or if you have any questions. Thank you, have a great day. Kind regards, Administration Team, Walkley's Finest Bait & Tackle
Diagnostic-Code: rejected
EXAMPLE 2
From: Nathan - TRA Australia <bounce@apps.myob.com> Sent: Tuesday, May 23, 2023 11:28 AM To: Nathan - TRA Australia <nathan@traaustralia.com.au> Subject: Undeliverable: Invoice 00186844; TRA AUSTRALIA
Message: Please contact us immediately if you are unable to detach or download your Invoice. Thank you.
Diagnostic-Code: rejected
EXAMPLE 3
From: Implus Australia Pty Ltd <bounce@apps.myob.com> Sent: Monday, 22 May 2023 9:49 AM To: Implus Australia Accounts <accounts.au@4implus.com> Subject: [EXTERNAL]Undeliverable: Invoice 00135764; From Implus Australia Pty Ltd
Sorry, email delivery was unsuccessful.
Subject: Invoice 00135764; From Implus Australia Pty Ltd
Message: Please see attached invoice. Your order has been dispatched from our warehouse.
IMPLUS AUSTRALIA
EXAMPLE 4
From:Implus Australia Pty Ltd <bounce@apps.myob.com> Sent:Monday, 29 May 2023 2:11 PM To:Implus Australia Accounts <accounts.au@4implus.com> Subject:[EXTERNAL]Undeliverable: Invoice 00123985; From Implus Australia Pty Ltd
Sorry, email delivery was unsuccessful.
Subject: Invoice 00123985; From Implus Australia Pty Ltd
Message: Please see attached invoice. Your order has been dispatched from our warehouse.
IMPLUS AUSTRALIA
Diagnostic-Code: rejected
From a technical point of view, usualy when oursystem rejects something, we see our system reject it. In this case with MYOB, we dont see any rejection and thus believe the black list is on MYOB SIDE
here is evidence that myob has their own black list they can white list email addresses on
Generally, if the email gets bounced or rejected clients will get an email explaining the error. What we could do is check if there are any emails regarding the email bounce back and if there is please reply with the information that is provided in the email.
We are looking forward to your reply. If you need any other assistance or have any questions feel free to let us know.
I have already determined that its not our system rejecting them, its the myob systems own black list. I would like myob to kindly remove us Anaconda.Invoices@srg.com.au from a black list to send to
It sounds like you're experiencing some performance issues with the new BAS system. Based on the information available, it seems that the long load times and delays in validating the BAS are not typical and could be related to system performance issues. Could you confirm which product you were using when you experienced the issue with BAS taking too long to prefill?
Good to know it is not just me. I hope we are just missing something and we can solve it once we learn what that is. I have not had to lodged multiple at once yet so I haven't had to try that but bulk lodgement was one of their selling points even though it could already be done on the old system.
I'm having the same problem. I have to leave it open for 10 min or go and come back a few times. This is not going to work when I need to get a lot finalised in one day. I'm also finding having to individual step thru 3 or 4 approval checks and then individually lodge is taking a long time. Old system I could just have them all sitting their and lodge in one go. I find it hard to even seach on if the lodgement was succesful as it doesn't allow you to put in order of what was just lodged. The date order is the due date of the item and you might be lodging BAS for different periods. I'm convinced I'm missing something here as it is going to take a lot longer to do the process. Surely they would not want to increase our work load
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Email Undeliverable | Bouncing Back | Diagnostic Code Rejected
Emails sent from AccountRight are bouncing back from \"bounce@apps.myob.com\".
Email says \" Sorry, email delivery was unsuccessful\". Diagnostic-Code: rejected
This is happening for multiple clients trying to send use emails from the MYOB platform
I believe you need to do a white list in the MYOB system our email address, as our system, doesnt seem to detect the inbound and reject it. This fault is singular fault to this partiular email anaconda.invoices@srg.com.au
for now we have created a work around by creating new email address zanaconda.invoices@srg.com.au that redirects to anaconda.invoices@srg.com.au..
HELP, please white list us? you my have blocked us as our system sends auto replies.
EXAMPLES OF REJECTIONS
EXAMPLE 1
From: Walkley's Finest Bait and Tackle <bounce@apps.myob.com> Sent: Thursday, 25 May 2023 7:14 AM To: Michelle <michelle@walkleysfinest.com.au> Subject: Undeliverable: Invoice IN926093; From Walkley's Finest Bait and Tackle
Sorry, email delivery was unsuccessful.
Subject: Invoice IN926093; From Walkley's Finest Bait and Tackle
Message: Please find attached your invoice. Preferred payment, direct transfer as per account details on your invoice. Please contact us immediately if you are unable to detach or download your Invoice, or if you have any questions. Thank you, have a great day. Kind regards, Administration Team, Walkley's Finest Bait & Tackle
Diagnostic-Code: rejected
EXAMPLE 2
From: Nathan - TRA Australia <bounce@apps.myob.com> Sent: Tuesday, May 23, 2023 11:28 AM To: Nathan - TRA Australia <nathan@traaustralia.com.au> Subject: Undeliverable: Invoice 00186844; TRA AUSTRALIA
Message: Please contact us immediately if you are unable to detach or download your Invoice. Thank you.
Diagnostic-Code: rejected
EXAMPLE 3
From: Implus Australia Pty Ltd <bounce@apps.myob.com> Sent: Monday, 22 May 2023 9:49 AM To: Implus Australia Accounts <accounts.au@4implus.com> Subject: [EXTERNAL]Undeliverable: Invoice 00135764; From Implus Australia Pty Ltd
Sorry, email delivery was unsuccessful.
Subject: Invoice 00135764; From Implus Australia Pty Ltd
Message: Please see attached invoice. Your order has been dispatched from our warehouse.
IMPLUS AUSTRALIA
EXAMPLE 4
From:Implus Australia Pty Ltd <bounce@apps.myob.com> Sent:Monday, 29 May 2023 2:11 PM To:Implus Australia Accounts <accounts.au@4implus.com> Subject:[EXTERNAL]Undeliverable: Invoice 00123985; From Implus Australia Pty Ltd
Sorry, email delivery was unsuccessful.
Subject: Invoice 00123985; From Implus Australia Pty Ltd
Message: Please see attached invoice. Your order has been dispatched from our warehouse.
IMPLUS AUSTRALIA
Diagnostic-Code: rejected
From a technical point of view, usualy when oursystem rejects something, we see our system reject it. In this case with MYOB, we dont see any rejection and thus believe the black list is on MYOB SIDE
here is evidence that myob has their own black list they can white list email addresses on
I believe you need to do a white list in the MYOB system our email address, as our system, doesnt seem to detect the inbound and reject it. This fault is singular fault to this partiular email anaconda.invoices@srg.com.au
for now we have created a work around by creating new email address zanaconda.invoices@srg.com.au that redirects to anaconda.invoices@srg.com.au..
HELP, please white list us? you my have blocked us as our system sends auto replies.
EXAMPLES OF REJECTIONS
EXAMPLE 1
From: Walkley's Finest Bait and Tackle <bounce@apps.myob.com> Sent: Thursday, 25 May 2023 7:14 AM To: Michelle <michelle@walkleysfinest.com.au> Subject: Undeliverable: Invoice IN926093; From Walkley's Finest Bait and Tackle
Sorry, email delivery was unsuccessful.
Subject: Invoice IN926093; From Walkley's Finest Bait and Tackle
Message: Please find attached your invoice. Preferred payment, direct transfer as per account details on your invoice. Please contact us immediately if you are unable to detach or download your Invoice, or if you have any questions. Thank you, have a great day. Kind regards, Administration Team, Walkley's Finest Bait & Tackle
Diagnostic-Code: rejected
EXAMPLE 2
From: Nathan - TRA Australia <bounce@apps.myob.com> Sent: Tuesday, May 23, 2023 11:28 AM To: Nathan - TRA Australia <nathan@traaustralia.com.au> Subject: Undeliverable: Invoice 00186844; TRA AUSTRALIA
Message: Please contact us immediately if you are unable to detach or download your Invoice. Thank you.
Diagnostic-Code: rejected
EXAMPLE 3
From: Implus Australia Pty Ltd <bounce@apps.myob.com> Sent: Monday, 22 May 2023 9:49 AM To: Implus Australia Accounts <accounts.au@4implus.com> Subject: [EXTERNAL]Undeliverable: Invoice 00135764; From Implus Australia Pty Ltd
Sorry, email delivery was unsuccessful.
Subject: Invoice 00135764; From Implus Australia Pty Ltd
Message: Please see attached invoice. Your order has been dispatched from our warehouse.
IMPLUS AUSTRALIA
EXAMPLE 4
From:Implus Australia Pty Ltd <bounce@apps.myob.com> Sent:Monday, 29 May 2023 2:11 PM To:Implus Australia Accounts <accounts.au@4implus.com> Subject:[EXTERNAL]Undeliverable: Invoice 00123985; From Implus Australia Pty Ltd
Sorry, email delivery was unsuccessful.
Subject: Invoice 00123985; From Implus Australia Pty Ltd
Message: Please see attached invoice. Your order has been dispatched from our warehouse.
IMPLUS AUSTRALIA
Diagnostic-Code: rejected
From a technical point of view, usualy when oursystem rejects something, we see our system reject it. In this case with MYOB, we dont see any rejection and thus believe the black list is on MYOB SIDE
here is evidence that myob has their own black list they can white list email addresses on
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Email Undeliverable | Bouncing Back | Diagnostic Code Rejected","moderationData":{"__ref":"ModerationData:moderation_data:818100"},"body":"
Generally, if the email gets bounced or rejected clients will get an email explaining the error. What we could do is check if there are any emails regarding the email bounce back and if there is please reply with the information that is provided in the email.
\n
\n
We are looking forward to your reply. If you need any other assistance or have any questions feel free to let us know.
Generally, if the email gets bounced or rejected clients will get an email explaining the error. What we could do is check if there are any emails regarding the email bounce back and if there is please reply with the information that is provided in the email.
\n
\n
We are looking forward to your reply. If you need any other assistance or have any questions feel free to let us know.
\n
\n
Cheers,
\n
Genreve.
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In my Initial POS I provided
EXAMPLE 1 - 4
4 Examples of rejects our customers recieved
I have already determined that its not our system rejecting them, its the myob systems own black list. I would like myob to kindly remove us Anaconda.Invoices@srg.com.au from a black list to send to
I have already determined that its not our system rejecting them, its the myob systems own black list. I would like myob to kindly remove us Anaconda.Invoices@srg.com.au from a black list to send to
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someone has responded to me on another thred and has now white listed our email address - Resolved by Princess_R (Myob Moderator)
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