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pradipmarek's avatar
pradipmarek
Contributing User
2 years ago

Email Undeliverable | Bouncing Back | Diagnostic Code Rejected

 

Email Undeliverable | Bouncing Back | Diagnostic Code Rejected

Emails sent from AccountRight are bouncing back from "bounce@apps.myob.com".

Email says " Sorry, email delivery was unsuccessful". Diagnostic-Code: rejected

This is happening for multiple clients trying to send use emails from the MYOB platform

 

send to address:  anaconda.invoices@srg.com.au

 

https://community.myob.com/t5/AccountRight-Sales-and-purchases/Email-Undeliverable-Bouncing-Back-Dia...


I have read the comment on this link 

 

I believe you need to do a white list in the MYOB system our email address,  as our system, doesnt seem to detect the inbound and reject it.    This fault is singular fault to this partiular email anaconda.invoices@srg.com.au

for now we have created a work around by creating new email address zanaconda.invoices@srg.com.au that redirects to anaconda.invoices@srg.com.au..    

HELP,  please white list us?  you my have blocked us as our system sends auto replies.

EXAMPLES OF REJECTIONS

 

EXAMPLE 1

From: Walkley's Finest Bait and Tackle <bounce@apps.myob.com>
Sent: Thursday, 25 May 2023 7:14 AM
To: Michelle <michelle@walkleysfinest.com.au>
Subject: Undeliverable: Invoice IN926093; From Walkley's Finest Bait and Tackle

Sorry, email delivery was unsuccessful.

Subject: Invoice IN926093; From Walkley's Finest Bait and Tackle

Destination: anaconda.invoices@srg.com.au

Sent: May 25th 2023, 7:41:15 am

Message: Please find attached your invoice. Preferred payment, direct transfer as per account details on your invoice.
Please contact us immediately if you are unable to detach or download your Invoice, or if you have any questions.
Thank you, have a great day.
Kind regards, Administration Team, Walkley's Finest Bait & Tackle



Diagnostic-Code: rejected

EXAMPLE 2

From: Nathan - TRA Australia <bounce@apps.myob.com>
Sent: Tuesday, May 23, 2023 11:28 AM
To: Nathan - TRA Australia <nathan@traaustralia.com.au>
Subject: Undeliverable: Invoice 00186844; TRA AUSTRALIA

Sorry, email delivery was unsuccessful.

Subject: Invoice 00186844; TRA AUSTRALIA

Destination: Anaconda.Invoices@srg.com.au

Sent: May 23rd 2023, 10:51:12 am

Message: Please contact us immediately if you are unable to detach or download your Invoice. Thank you.

Diagnostic-Code: rejected


EXAMPLE 3


From: Implus Australia Pty Ltd <bounce@apps.myob.com>
Sent: Monday, 22 May 2023 9:49 AM
To: Implus Australia Accounts <accounts.au@4implus.com>
Subject: [EXTERNAL]Undeliverable: Invoice 00135764; From Implus Australia Pty Ltd

Sorry, email delivery was unsuccessful.

Subject: Invoice 00135764; From Implus Australia Pty Ltd

Destination: anaconda.invoices@srg.com.au

Sent: May 22nd 2023, 8:58:28 am

Message: Please see attached invoice.
Your order has been dispatched from our warehouse.

IMPLUS AUSTRALIA

EXAMPLE 4

From: Implus Australia Pty Ltd <bounce@apps.myob.com>
Sent: Monday, 29 May 2023 2:11 PM
To: Implus Australia Accounts <accounts.au@4implus.com>
Subject: [EXTERNAL]Undeliverable: Invoice 00123985; From Implus Australia Pty Ltd

 

Sorry, email delivery was unsuccessful.

Subject: Invoice 00123985; From Implus Australia Pty Ltd

Destination: Anaconda.Invoices@srg.com.au

Sent: May 29th 2023, 2:00:58 pm

Message: Please see attached invoice.
Your order has been dispatched from our warehouse.

IMPLUS AUSTRALIA

Diagnostic-Code: rejected

 

From a technical point of view,  usualy when oursystem rejects something,  we see our system reject it.  In this case with MYOB,  we dont see any rejection and thus believe the black list is on MYOB SIDE

here is evidence that myob has their own black list they can white list email addresses on

 

https://community.myob.com/t5/AccountRight-Sales-and-purchases/Emails-bouncing-Diagnostic-Code-rejec...



 

3 Replies

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi pradipmarek

     

    Thanks for reaching out. 

     

    Generally, if the email gets bounced or rejected clients will get an email explaining the error. What we could do is check if there are any emails regarding the email bounce back and if there is please reply with the information that is provided in the email. 

     

    We are looking forward to your reply. If you need any other assistance or have any questions feel free to let us know. 

     

    Cheers,

    Genreve.