Forum Discussion

AJRattray's avatar
AJRattray
Contributing User
4 months ago

Email invoice Rejected

We have been trying to email invoices to a regular client, but this month the emails are getting fired back as Undeliverable: Diagnostic-Code: rejected.  Our client has stated they have us in contact...
  • Jemar_C's avatar
    Jemar_C
    4 months ago

    Hi AJRattray,

     

    I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

     

    Cheers,
    Jem

epineto's avatar
epineto

Hi Jemar_C,

We are facing same issue in our business associated to our email. Could you please contact me privately so I can share our email to be released from the blacklist? It is quite urgent. Thanks

Princess_R's avatar
Princess_R
MYOB Moderator
3 months ago

Hi epineto,

 

Welcome to the Community Forum!

 

I understand the urgency of the situation and would be happy to help. I've sent you a private message so we can discuss the details and work on getting your email released from the blacklist. 

 

Cheers,

Princess

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