Forum Discussion

AJRattray's avatar
AJRattray
Contributing Cover User
26 days ago

Email invoice Rejected

We have been trying to email invoices to a regular client, but this month the emails are getting fired back as Undeliverable: Diagnostic-Code: rejected.  Our client has stated they have us in contact...
  • Jemar_C's avatar
    Jemar_C
    25 days ago

    Hi AJRattray,

     

    I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

     

    Cheers,
    Jem

Jemar_C's avatar
Jemar_C
MYOB Moderator
25 days ago

Hi AJRattray,

 

I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

 

Cheers,
Jem

  • epineto's avatar
    epineto
    11 days ago

    Hi Jemar_C,

    We are facing same issue in our business associated to our email. Could you please contact me privately so I can share our email to be released from the blacklist? It is quite urgent. Thanks

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      11 days ago

      Hi epineto,

       

      Welcome to the Community Forum!

       

      I understand the urgency of the situation and would be happy to help. I've sent you a private message so we can discuss the details and work on getting your email released from the blacklist. 

       

      Cheers,

      Princess