Forum Discussion

AJRattray's avatar
AJRattray
Contributing User
1 year ago
Solved

Email invoice Rejected

We have been trying to email invoices to a regular client, but this month the emails are getting fired back as Undeliverable: Diagnostic-Code: rejected.  Our client has stated they have us in contact...
  • Jemar_C's avatar
    Jemar_C
    1 year ago

    Hi AJRattray,

     

    I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

     

    Cheers,
    Jem

Chris_Ch's avatar
Chris_Ch
Member
2 months ago

Hi, 

 

When sending invoices to my regular I'm receiving this back

Sorry, email delivery was unsuccessful.

Diagnostic-Code: rejected

 

How can I fix this issue?

 

Thanks 

Chris

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 month ago

    Hi Chris_Ch, 

     

    Sounds like the emails are being rejected by the receiver's end. That “Diagnostic‑Code: rejected” message is coming from your customer’s email system; it’s their mail server knocking the invoice back, not MYOB refusing to send it.

    Ask them to check their Spam/Junk folder and to add the MYOB address the invoice comes from (usually noreply@apps.myob.com) to their safe senders list, or get their IT/help desk to do that. That basically tells their system, “emails from MYOB are okay, don’t block them”.

    There’s a short rundown on this error here if they want more detail:
     https://community.myob.com/discussions/sales_and_purchases/emails-bouncing---diagnostic-code-rejected/832004

    If you want us to check our side for any block on their address, flick us a Private Message with your serial number and the exact email address that’s bouncing, and we can take a look. 

     

    Regards,
    Genreve

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