Unable to Email invoices

Hi we keep getting this message on any invoices that we are trying to send. It only started today. I have tried clearing the cache as per a reply to a simar problem 2 years ago, but it is still not working. Any help would be appreciated. Thanks

email invoice

Isaiah_C
3 months ago
Hi Kez55,

Thank you for reaching out regarding the issue you're experiencing with emailing invoices. To assist you further, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can check if your email address has been blacklisted and investigate the issue in more detail.

Regards,

Sai

Isaiah_C
MYOB Moderator
3 months ago
Hi Kez55,

Thank you for reaching out regarding the issue you're experiencing with emailing invoices. To assist you further, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can check if your email address has been blacklisted and investigate the issue in more detail.

Regards,

Sai
TDYHT932
Experienced Cover User
9 days ago
Has this issue been resolved? How? We are experiencing the same issue and have logged a support request a month ago & no response. No response from our business manager either.
- Isaiah_C
  MYOB Moderator
  9 days ago
  Hi TDYHT932,
  
  If you're having trouble submitting a support request, you can try other ways to contact our support team by visiting Contact us - MYOB Support and checking the 'Get help from our team' section for available options.
  
  Regards,
  
  Sai
TDYHT932
Experienced Cover User
9 days ago
Thanks but is not a case of contacting support, it is a case of them responding.
- Genreve_S
  MYOB Moderator
  9 days ago
  Hi TDYHT932,
  
  I checked on your ongoing case and it's still currently in the queue. I apologize for the long wait. Alternatively, you can phone the number provided in the error, but there will likely be a wait time before you are answered.
  
  Regards,
  Genreve
  - TDYHT932
    Experienced Cover User
    3 days ago
    Hey Genreve, how is that queue going? We first logged a support request on Jan 21, then again last week & still no response.
    
    Cheers
    
    Russell
TDYHT932
Experienced Cover User
9 days ago
Thanks Genreve, must be a long queue if our first support log was 21 Jan (did think it was 18 Jan, but was 21st).