Forum Discussion

Kez55's avatar
Kez55
Member
1 year ago
Solved

Unable to Email invoices

Hi   we keep getting this message on any invoices that we are trying to send.  It only started today.  I have tried clearing the cache as per a reply to a simar problem 2 years ago, but it is still n...
email invoice
  • Isaiah_C's avatar
    Isaiah_C
    1 year ago

    Hi Kez55,

     

    Thank you for reaching out regarding the issue you're experiencing with emailing invoices. To assist you further, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can check if your email address has been blacklisted and investigate the issue in more detail.

     

    Regards,

    Sai

TDYHT932's avatar
TDYHT932
Experienced Cover User
1 year ago

Has this issue been resolved? How? We are experiencing the same issue and have logged a support request a month ago & no response. No response from our business manager either.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 year ago

    Hi TDYHT932,

     

    If you're having trouble submitting a support request, you can try other ways to contact our support team by visiting Contact us - MYOB Support and checking the 'Get help from our team' section for available options.

     

    Regards,

    Sai

     

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