Forum Discussion

Justine2025's avatar
Justine2025
Contributing User
26 days ago
Solved

Unable to make a payment on an invoice

Hi Team, I've raised this question 30 minutes ago and my post has been marked as "spam" by the system. Can you please investigate the following issue as it is not a spam request. 

 

One of our customers is unable to make an invoice payment because he didn't see any buttons which allows him to make a payment, after putting in his credit card details. 

 

I've tried testing the checkout screen and realised the following two issues

1 - The verification rule for security code must be 4 characters long but our credit card security codes are usually just 3 numbers. 

2 - No button which allows a user to pay, after putting in their credit card details. 

 

  • Hey Justine2025​ RJSSP​ 

    The team were able to quickly identify and resolve a bug with the payments screen last week. Payments can now be completed via the checkout screen without an error. Please reach out if you have any further questions.

2 Replies

  • RJSSP's avatar
    RJSSP
    Contributing User

    We are seeing the same issue. Have not noticed the 4 digit code though.. Just the Button to pay is not visible / accessable . Started yesterday and is still happening today. Only thing of note was an update that came through yesterday. Have submitted a case to support yesterday and also resubmitted one again just now. 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator

    Hey Justine2025​ RJSSP​ 

    The team were able to quickly identify and resolve a bug with the payments screen last week. Payments can now be completed via the checkout screen without an error. Please reach out if you have any further questions.