I dont recall a direct Upgrade that has affected or made this happen.
On a Sales Invoice Next to the Balance Due box at the bottom of the screen, I am now getting out a 'Greyed out' box and a Pop Up in blue as per the Picture in the attachment.
Although I am the owner of the software, I just do data entry.
Each time I create an invoice this pop up appears.
Version 2026.3.1.10
How can I get rid of it?
Thank you wizards.
I'm getting the same thing and it is very annoying as it keeps getting in the way and it keeps popping up.
Pretty hard to ignore as it pops up every time you go into an invoice screen and even sits in front of other application windows.
We have no intention of turning on Online payments.
Another "improvement" that no one asked for.
Hi Doreen.
Thanks for the Link. I do not wish to do On Line Payments, however this Popup pops up every time you go to enter an invoice. It is almost impossible to get rid of, as it keeps popping up!!, as another customer has mentioned this also overrights other applications/pages. Can you get your software righters to decomission it as a priority ?? It's a bloody nuisence.! Thank you
Hi Doreen.
I dont think you are fully aware of the situation. the Popup shown in the image I initially sent is impossible to get rid of. It just re appears time and time again. This seriously needs to be brought to the attention of your Developers without delay. You just cannot ignore it or get rid of it.
Doreen, I don't think you're understanding the user frustration at the pop-up. Once or twice is enough times to bring the feature to our attention, not every time you go into an invoice.
Thank you for the reply Genreve
I have prevoulsy looked through the Menu's and, currently cannot see a choice to Turn On Online Payments - please supply Instructions..
Thank you
Hi downunder_4500 and all on this thread.
Sorry that we missed the mark with the first response, this is related to a very new feature and is not the expected behaviour for this pop up.
This tooltip should only appear if you hover on the icon rather than showing all the time, the team are working on a fix for this asap.
Sorry for the inconvenience from this everyone and thank you for raising it with us here in the forum. And for your patience while we get it fixed.
Regards, Mike
Hi downunder_4500,
Thanks for your post.
The greyed-out box and blue pop-up saying “Turn on online payments to add a payment schedule” is part of the new Add payment schedule feature on Sales invoices. It appears that online payments are currently off for that invoice, so it’s just letting you know that payment schedules are only available if Online payments are turned on.
At the moment, there isn’t a setting to remove or hide this prompt; it’s built into the current AccountRight version. You can either:
Regards,
Genreve
Hi downunder_4500,
Great question! You can turn online payments on or off by following the steps in this link about how to turn online payments on or off (it shows you exactly where to click in the menus and how to set it up for your invoices).
Cheers,
Doreen
Hi all,
The “Turn on online payments to add a payment schedule” message is part of the new Add payment schedule feature on sales invoices and is built into the current AccountRight version. You can safely ignore it and keep recording invoices as normal. It won’t stop you from saving or emailing invoices, even if you don’t want to use online payments.
Cheers,
Doreen
