Forum Discussion

7 months ago

activate company file V15.0.2

Hi there I'm using MYOB 15 to track personal expenses for me & my parents. I unable to verify a comapny file I've opened for them. I do not want to upgrade or pay subscription fees as only 10 odd transactions a week.

How do I verify? I do not want to be upsold.

Shella_A
7 months ago
Hi AlienHockey,

Apologies for the activation issues you're experiencing. I'm here to help you with this. Can you please send me a private message with the following information:

Serial number

Company File ID's or Company File Code

Build Number (Help> About MYOB AccountRight)

I look forward to your response.

Kind regards,

Shella

Doreen_P
MYOB Moderator
7 months ago
Hi AlienHockey,

Thanks for your post.

When activating a company file, I highly recommend accessing this link here for more information. It gives you a detailed steps on how to activate your file.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen
- AlienHockey
  7 months ago
  Unfortunately I'm unable to activate online and when I request code via myob.com error message appears.
  This page isn’t working
  confirmation.myob.com is currently unable to handle this request.
  HTTP ERROR 500
  - gavin12345
    Ultimate User
    7 months ago
    Hi AlienHockey
    
    This usually means MYOB will not automatically give you a code for that serial number and company file code combination as it does not match their records. You will need to contact MYOB or get a code elsewhere.
    
    Regards
    Gavin