Forum Discussion

AlienHockey's avatar
2 months ago
Solved

activate company file V15.0.2

Hi there I'm using MYOB 15 to track personal expenses for me & my parents. I unable to verify a comapny file I've opened for them. I do not want to upgrade or pay subscription fees as only 10 odd transactions a week.

How do I verify? I do not want to be upsold.

  • Shella_A's avatar
    Shella_A
    2 months ago

    Hi AlienHockey,

     

    Apologies for the activation issues you're experiencing. I'm here to help you with this. Can you please send me a private message with the following information:
     

    • Serial number
    • Company File ID's or Company File Code
    • Build Number (Help> About MYOB AccountRight)

     

    I look forward to your response.

     

     

    Kind regards,

    Shella

6 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi AlienHockey,

     

    Thanks for your post.

     

    When activating a company file, I highly recommend accessing this link here for more information. It gives you a detailed steps on how to activate your file.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

    • AlienHockey's avatar
      AlienHockey
      User

      Unfortunately I'm unable to activate online and when I request code via myob.com error message appears.

      This page isn’t working

      confirmation.myob.com is currently unable to handle this request.

      HTTP ERROR 500
      • gavin12345's avatar
        gavin12345
        Ultimate User

        Hi AlienHockey 

         

        This usually means MYOB will not automatically give you a code for that serial number and company file code combination as it does not match their records. You will need to contact MYOB or get a code elsewhere.

         

        Regards

        Gavin