Forum Discussion

AlienHockey's avatar
AlienHockey
7 months ago

activate company file V15.0.2

Hi there I'm using MYOB 15 to track personal expenses for me & my parents. I unable to verify a comapny file I've opened for them. I do not want to upgrade or pay subscription fees as only 10 odd tra...
  • Shella_A's avatar
    Shella_A
    7 months ago

    Hi AlienHockey,

     

    Apologies for the activation issues you're experiencing. I'm here to help you with this. Can you please send me a private message with the following information:
     

    • Serial number
    • Company File ID's or Company File Code
    • Build Number (Help> About MYOB AccountRight)

     

    I look forward to your response.

     

     

    Kind regards,

    Shella

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi AlienHockey,

 

Thanks for your post.

 

When activating a company file, I highly recommend accessing this link here for more information. It gives you a detailed steps on how to activate your file.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

AlienHockey's avatar
AlienHockey
7 months ago

Unfortunately I'm unable to activate online and when I request code via myob.com error message appears.

This page isn’t working

confirmation.myob.com is currently unable to handle this request.

HTTP ERROR 500
  • gavin12345's avatar
    gavin12345
    Ultimate User
    7 months ago

    Hi AlienHockey 

     

    This usually means MYOB will not automatically give you a code for that serial number and company file code combination as it does not match their records. You will need to contact MYOB or get a code elsewhere.

     

    Regards

    Gavin

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    7 months ago

    Hi AlienHockey,

     

    Apologies for the activation issues you're experiencing. I'm here to help you with this. Can you please send me a private message with the following information:
     

    • Serial number
    • Company File ID's or Company File Code
    • Build Number (Help> About MYOB AccountRight)

     

    I look forward to your response.

     

     

    Kind regards,

    Shella

    • AlienHockey's avatar
      AlienHockey
      7 months ago

      Thank you.

      How do I send you a private message?

       

      • Shella_A's avatar
        Shella_A
        MYOB Staff
        7 months ago

        Hi AlienHockey,

         

        Thank you for collaborating with me through private messaging. Feel free to post again anytime you require further assistance.


        If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

         

         

        Kind regards,

        Shella

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