Shella_A
MYOB Moderator
Joined 3 years ago
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Re: Staying signed in on android
Hi scottk19, With MYOB Assist, signing in each time is expected. For quicker access, you can use biometrics, tap the More menu (bottom right) > Account Settings > Enable biometrics. If you don’t see that option, update the app and make sure your phone’s biometrics are set up. You can check this article about MYOB Assist for more details. Cheers, Shella165Views0likes0CommentsRe: Roll back closed financial year
Hi IRES101, Rolling back a closed year or shifting an adjustment to the next year depends on the MYOB product you’re using and whether you’ve got a usable backup. Best bet is to have a quick chat with your accountant/bookkeeper before working in a closed year, and just a heads‑up that changing a period you’ve already reported on can have compliance implications. You can check these articles about transacting in close financial year and closed the financial year for the guide. Cheers, Shella182Views0likes0CommentsRe: Paysuper
Hi Elisem, In Pay Super, once you pop in the ABN the SMSF name auto-fills and becomes read-only. You won’t be able to edit it, and there’s a 75‑character cap by design. Payments rely on the ABN, ESA, and bank details, not the full name. Quick fix: use a shortened display name (drop “Superannuation Fund”, “Pty Ltd”, “ATF”, etc.) so it fits, or leave the official name truncated using both are fine. You can check this article about set up superannuation funds for more details. Cheers, Shella59Views0likes0CommentsRe: Foreign currency invoice shows AUD amount
Hi 031323, Thanks for flagging this! Agree that AUD showing in the online “View invoice” header for a USD invoice might be confusing. Quick workaround is to attach the PDF (shows USD) and add a short note in the email body/subject that amounts are in USD. I would also recommend giving our live chat team a buzz via our virtual assistant MOCA or pop a support ticket through My Account with the screenshot of the “View invoice” screen (e.g. INV‑223920) so that we can check this further. Cheers, Shella64Views0likes0CommentsRe: Custom List & Fields names not updating in Item List
Hi SteveAnderson9, Thanks for those screenshots. The Item List can hang onto the old “Custom List/Field” labels even after you rename them. Quick fixes to try is go to Items List > Select Columns, remove and re-add the custom fields, then close/reopen AccountRight (or sign out/in). Check this article in costume item field for the guide. If it’s still stuck, clear the AccountRight cache. If no luck, give our live chat team a buzz via our virtual assistant MOCA or pop a support ticket through My Account and we’ll help you sort it out. Cheers, ShellaRe: Pay Super - Salary sacrifice
Hi CarolGraham, Yes! MYOB Pay Super covers super guarantee, salary sacrifice and employee voluntary contributions; just make sure the payroll items are set up right and you’re good to go. You can check this article about setting up salary sacrifice for more detailed guide. Cheers, Shella33Views0likes0CommentsRe: Unable to open the sent invoice
Hi 1087, Thanks for the screenshot. This invoice issue has all sorted. Link should be working fine now. If it still won’t open, try to re‑send the invoice to regenerate the link or share the direct online invoice URL. You can also give our live chat team a buzz via our virtual assistant MOCA or pop a support ticket through My Account and we’ll help you sort it out. Cheers, Shella15Views0likes0CommentsRe: Login issues with scheduled maitenance
Hi everyone, Looks like a few logins are still a bit crook after this morning’s maintenance. Give it another whirl in 10–15 mins, and if it’s still not playing ball, give our live chat team a buzz via our virtual assistant MOCA or pop a support ticket through My Account and we’ll help you sort it. Cheers, Shella16Views0likes0CommentsRe: Direct Deposit
Hi Sue58, Thanks for flagging this! MYOB Business doesn’t currently have fields for branch address or SWIFT/BIC. If you’d like it added, cast a vote for this on our ideas board for feature consideration. For now, you can pop the SWIFT in Note to customer (browser) or the message on Enter Sales (desktop) so it prints on the invoice. You can check this article about costumising invoices for more details. Cheers, Shella73Views0likes0CommentsRe: Superannuation Pay Liabilities desktop
Hi khpser, You can still record it in Pay Liabilities. Select the Oct super, enter the amount you actually paid ($5,000.73), and post it. The extra 20c can sit as a tiny credit to net off next month (short‑pay by 20c). You can check these articles about fixing a pay and paying payroll liabilities for the detailed guide. If fixing this super payment still giving you difficulties, give our live chat team a buzz via our virtual assistant MOCA or pop a support ticket through My Account and we'll help you sort it out. Cheers, Shella57Views0likes0Comments