Shella_A
MYOB Moderator
Joined 3 years ago
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Re: MYOB Capture App - adding a note
Hi accountFIT, The notes you mentioned do not appear in the upload receipt but are saved along with the document. This is because MYOB Capture app doesn't currently support adding notes directly to invoices. This gap has been noted and incorporated into an ongoing case that our developers are monitoring. Rest assured that your account and this post have been added to our existing ticket to ensure it receives the necessary attention. Regards, Shella0Views0likes0CommentsRe: BAS not uploading to ATO
Hi HarleyB, Congratulations on your grandson first business! The error message you met shows an issue with the Branch number. Make sure to double-check all the information entered, including the ABN and its Branch number settings in MYOB. Since his business doesn't have a Branch number, it’s best to contact the ATO to figure out what workarounds they may have to resolve the error. You may also check this post from ATO Community as this might have the same concern with your grandson. Regards, Shella5Views0likes0CommentsRe: Invoice Emails Bouncing
Hi MaxModulo, Bounce back invoice email can happen if the recipient's email server is set to automatically reject new automated emails as a security measure. Usually, resending email can resolve the issue. If the issue continues, please refer to our virtual assistant MOCA for further assistance or create a support ticket through MyAccount. Regards, Shella2Views0likes0CommentsRe: Issues with image uploads
Hi SBar32, Thanks for the screenshot! There don't seem to be any reported issues like yours. The problem could be due to cache data. Try clearing your AccountRight cache using these steps: Clearing the AccountRight Cache. If the issue still persists, it’s best reaching out to our virtual assistant, MOCA, for further help. If necessary, they can direct you to other support options, including live chat. Regards, Shella3Views0likes0CommentsRe: MYOB Team - print timesheets from portal
Hi Rabbit22, It’s awesome to know that the information in the MYOB Team timesheet is perfect for your needs. However, printing timesheets directly from the MYOB Team isn't available right now. I recommend posting this suggestion on our MYOB AccountRight Ideas Exchange board so that other users can vote on it, which might help it get considered for future updates. Regards, Shella4Views0likes0CommentsRe: App poor info and messages not clear on why app doesn't work. Please please address this!!!
Hi Francispj, It would be helpful to know which specific MYOB app you are referring to, as MYOB offers several apps including MYOB Business, MYOB Invoice, and others, each with different functionalities. Your issue seems related to two-factor authentication (2FA) and the mobile application not functioning correctly. Here are a few steps to troubleshoot common issues that might help: Clear the cache and data of the MYOB app on your mobile device and restart the app. Ensure your device's operating system is updated, as this can resolve compatibility issues. Try accessing the app on a different device to check if the issue persists. If there are specific steps needed to reset or troubleshoot 2FA, you can refer to this guide: Setting up additional two-factor authentication (2FA) methods. For further help, you can reach out to our virtual assistant MOCA, which offers guides and solutions to common problems. If MOCA cannot help, it will guide you to other support options, including live chat. Regards, Shella1View0likes3CommentsRe: Incorrect Accounts Receivable statement
Hi yoshu, It could be that the incorrect Accounts Receivable statement was due to the statement date not including the application date of the credit. Try expanding the statement date to see if this shows the correct figures. If the figures still appear incorrect, please reach out to our support team through Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount for further assistance. Regards, Shella3Views0likes0CommentsRe: Payruns not working
Hi DeborahDirks, Thanks for the screenshot! Pay runs not working might be due to a corrupted draft pay run in the file. To fix this, go to the Create menu and select Pay Run, which will load the Create Pay Run page. Then, go back to Payroll and choose Pay Runs. The page should load normally now. Cheers, Shella3Views0likes0CommentsRe: Unable to open Co File on login address which has not been recently used
Hi Jaydee, This error message means you're logged into your MYOB account, but you don't have access to the file you're trying to open. This can happen if multiple company files have been recently accessed on the same computer. Make sure you're only opening files you're entitled to or request access from the file owner to be added as a user. See this link for more details. If the error persists, please reach out to our support team via Live Chat through our virtual assistant at MOCA or by submitting a support case at MyAccount for further assistance. Regards, Shella4Views0likes0Comments