Shella_A
MYOB Moderator
Joined 3 years ago
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Re: Payroll Allowances
Hi Gyan90, Thank you for the screenshots provided. It's like you're in a unique payroll situation. Here's a quick guide to help you set up the meal allowance correctly: Allowance Account and Rate: You've done well by linking an allowance account and setting up the rate. Superannuation Exemption: To ensure the meal allowance is exempt from the superannuation guarantee, you need to mark it as non-taxable. This can be done in the payroll settings where you set up the allowance. Taxation: Meal allowances are typically non-taxable, but if your accountant advises otherwise, ensure the correct tax settings are applied in the payroll system. Expense Account: Changing the expense account from "salaries and wages" to "meals and accommodation" is appropriate for meal allowances. Receipts for Tax Purposes: The individual should keep receipts for tax purposes, as the allowance is received in full. See this link for more details about this. Also, it is helpful to consult with your accountant again while doing this to avoid further issues. Kind regards, Shella1View0likes0CommentsRe: Bank Feeds appearing multiple times to be allocated
Hi DonnaLee1972, There are a few steps you can try to resolve the problem of duplicate transactions in your bank feeds. You can manually delete the duplicate transactions. Check if you have imported bank statements in addition to using bank feeds; this could cause duplicates. If the transactions have been reconciled, try to unreconcile them first. After unreconciling, delete the duplicates and then reconcile again. Also, there isn't a direct way to hide transactions in MYOB Business like in AccountRight. However, you can keep track of the transactions you have already dealt with to avoid confusion. If the issue persists, contact our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. Providing them with the details of the issue to have the duplicate bank feed transactions deleted. Kind regards, Shella3Views0likes0CommentsRe: Payables with Tax Report online vs Payables Reconciliation Summary Desktop
Hi q_man_snowflake, The out-of-balance between the "Payables with Tax Report Online" and the "Payables Reconciliation Summary Desktop," especially when dealing with foreign multi-currency, needs further investigation. I would highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can provide more detailed troubleshooting steps or escalate the issue if needed. Kind regards, Shella1View0likes0CommentsRe: Payables with Tax Report online vs Payables Reconciliation Summary Desktop
Hi q_man_snowflake, The out-of-balance between the "Payables with Tax Report Online" and the "Payables Reconciliation Summary Desktop," especially when dealing with foreign multi-currency, needs further investigation. I would highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can provide more detailed troubleshooting steps or escalate the issue if needed. Kind regards, Shella3Views1like0CommentsRe: Leave cash out
Hi René, To cash out one week's leave, you need to ensure that the leave type is set up correctly in your payroll system. If you don't see the option in the leave drop-down box, it might not be configured. See this link for a detailed guide to processing cashing up leave. Kind regards, Shella2Views0likes0CommentsRe: Question about Adding APN and Custom Fields in MYOB Item List
Hi Tongil, You can always customize the name of the custom field to indicate APN specifically. However, it's not possible to add another one to make it four, as you can only create up to three custom fields. See this link for the detailed instructions on how to name a custom item field. Cheers, Shella4Views0likes0CommentsRe: Customer Invoices.
Hi Florie, Welcome to the MYOB Community Forum! You don't need to create a duplicate invoice to match the one your client has created. Instead, you can use the "Receive invoice payment" feature in MYOB to match the payment to the client's invoice. You can keep track of the payments without creating duplicate invoices. See this link for more detailed instructions. Cheers, Shella20Views0likes2CommentsRe: MYOB Business Browser
Hi cheza51, An easy way to switch between screens and refresh information without having to start over again is to save your progress. Luckily, there's an option to regularly save your progress in the browser. This can help ensure that you don't lose any information if you need to switch screens when reconciling. See the sample screenshot below for reference. Cheers Shella4Views0likes0CommentsRe: Bulk emails not all sending
Hi Elisem, When sending bulk sales emails on the browser, it will limit you to sending 15 emails at a time. If emails are highlighted with a red triangle, it indicates an error. Ensure that all email addresses are correct and do not contain any spaces or errors. Also, I recommend clearing your browser cache or trying using a different browser. If you still encounter the same issue, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. Kind regards, Shella5Views0likes0CommentsRe: MYOB - Slow
Hi paulan, I know how frustrating dealing with the slow performance and error messages can be. After checking, there are no ongoing issues related to this. To address the slowness and the error you're experiencing, please try clearing your browser cache or using a different browser. Additionally, I recommend trying a different computer or internet service, as the issue might be related to your PC or internet connection. See this link for more troubleshooting tips. Kind regards, Shella8Views1like0Comments