ContributionsMost RecentMost LikesSolutionsRe: One off Additional employer super contribution Hi KellyKellyProp Thanks for your detailed post. It looks like you've taken the right steps by creating a zero-pay run for the director's super contribution. However, leaving it as 'Pending Authorization' indefinitely might not be the best practice. If the super payment has already been paid externally and the super is still showing up under the pay super window, you can create a spend money transaction to mark those transactions as paid. To do this, you can check out the Help Article: Spend Money for more information. Let me know if you have other queries! Kind regards, Shella Re: STP final report for 2324 FY Hi LMN I totally get that you're trying to lodge the final STP report for FY2324, but the file has become read-only in AccountRight after switching to MYOB Lite. Unfortunately, once a file is set to read-only in AccountRight, changes can't be made directly in that file. However, you might be able to lodge the final report by using the MYOB Lite software where you processed the first pay run for FY2425. If the STP figures lodged with ATO are correct and agree with MYOB, you should be able to finalize the payroll for FY2324 in MYOB Lite. If you're still having trouble, it would be best to visit our help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. If MOCA can't help, you'll be automatically directed to our live chat team. They can guide you through the process and help resolve any issues you might be facing. Let me know if you have other queries! Kind regards, Shella Re: MYOB Validation or Qualification Certificate Hi Magneto It seems that you're looking for an MYOB certificate for validation or certification. While MYOB does have strong validation processes to ensure our software's reliability, we don't provide a specific validation or qualification certificate. However, you may check out this helpful article about compliance and privacy for more details. To verify MYOB’s ISO certification, refer to the certificate here. For ISO certification, you might need to conduct an independent validation. It's best to consult with your ISO auditor or a compliance expert for this. I hope this helps. Let me know if you have other queries! Kind regards, Shella Re: Payroll reversal and bank reconciliation Hi Kristie I totally get that you're dealing with a tricky situation with payroll reversal and bank reconciliation. It seems like the reversal "deposit" is causing an imbalance. Here's a suggestion on how to address this: First, you might want to check if the reversal transactions are correctly recorded and matched in your bank reconciliation. If there are any discrepancies, this could be causing the imbalance. Next, it would be helpful to review the transactions from the past that have become unreconciled. Undoing your reconciliation and unmarking all transactions from the reconcile window. This could be due to changes made after the reconciliation, such as deleting transactions or altering transaction dates. Lastly, if the issue still remains unresolved, it would be best to reach out to our help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. If MOCA can't help, you'll be automatically directed to our live chat team. They have the necessary tools to troubleshoot and resolve this issue. Let me know if you have other queries! Kind regards, Shella Re: Timesheets- Approving on mobile app - error Hi SamP3 Thanks for the screenshot of the error. I can confirm that there's an issue with your timesheet feature on the mobile app. A few things you could try include checking if the employees were added correctly under their managers, deleting and re-entering the location they're at, and whether or not those employees are set to hourly or salary. If you're the manager who approves, you might want to ask the admin to remove you and then add you back as the approving manager. Check out this Help Article for more information and guidance: Getting Started with the MYOB Team. Also, it might be easier to approve timesheets on the admin portal instead of the mobile app. Here's how: using theMYOB Team Admin Portal. Keep me posted on how it goes or if you need further assistance. Kind regards, Shella Re: MYOB Online Reports - Wont Print or Save to PDF Hi TomD2022 Thanks for sharing the screenshot. I can see that you're having trouble printing or saving reports on MYOB Web. To fix this, I recommend clearing your browser cache and trying again. You can also try using a different browser. These actions often resolve browser-related issues similar to this scenario. Let me know how it goes and if you need further help! Kind regards, Shella Re: Inventory Hi QR It clearly states that there's a discrepancy in your item register. No worries! I've run a fix to your company file in the background. You should now see consistent quantity numbers across the board. If you notice any further inconsistencies or need additional help, feel free to reach out. We're here to assist! Kind regards, Shella Re: Something wrong with EOFY finalisation Hi Chris_Wang Thanks for your detailed post. When finalizing a large number of employees (100+) in one go, you may experience this timeout error. This can be included when you're trying to report the pay figures. To deal with this, I recommend doing a finalization for a single employee at a time; if this works, reduce finalization batches to 50 employees or less at a time. Keep me posted on how it goes on your end. Kind regards, Shella Re: Long decimal and negative items script Hi mikejenkin Thanks for sending over the information needed. I've successfully fixed your company file in the background. If you encounter any issues or need further assistance, don't hesitate to let us know. We're here to help! Kind regards, Shella Re: Long decimal and negative items script Hi mikejenkin Absolutely, we can run the script on your company file again. If you're still experiencing the same issue, kindly send me a private message with your serial number and company file ID. I'll take a closer look at this for you. I look forward to your response. Kind regards, Shella