Shella_A
MYOB Moderator
Joined 3 years ago
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Re: Super Funds
Hi BrendanSmart1, If you can't find superannuation fund in the list of funds in MYOB it might be listed under a slightly different name. Try entering and searching for the fund's SPIN/USI and see if funds will appear. If it's still not showing I would recommend reaching out to the super fund directly to get their updated details and manually add them to your employee. See this link about setting up pay super for the complete guide. Regards, ShellaRe: Adding to the Float for the register
Hi Elyse5, To allocate a withdrawal from your bank account for extra cash for the register float in MYOB, you might need to have a bank account set up in the Chart of Accounts where the withdrawal will come from. Then you might need to record a debit entry to the actual bank account and crediting the till account for the same amount. However, I would highly recommend seeking an advice from your accountant on how to deal with this for more accurate information. Regards, Shella8Views0likes0CommentsRe: P&L February Prior Year Comparison (29/2)
Hi CHGC, The issue you’re facing about P&L report for February 2024 leading to incomplete data can sometimes be due to system limitations or glitches. As a workaround, you can manually extend the date range to include February 29, 2024, in your report. If the data still not showing completely after extending the dates manually, I suggest reaching out to our support team for further help. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. This way, you can ensure that your P&L report accurately reflects the complete month, and your data for February 2024 is fully accounted for. Regards, Shella15Views0likes0CommentsRe: Manually entered expenses not showing
Hi barbara3Wills, It sounds frustrating to have spent hours entering transactions manually only to not see them. Here are some steps you can try to find those entries and ensure they show up: Check the Date Range: Make sure you are viewing the correct date range where the transactions were entered. Search the Ledger: Look for the entries directly in the credit card ledger to verify if they are there but just not visible in the summary view. Account Linkage: Ensure that the manually entered transactions are linked correctly to the credit card account you are viewing. Account Status: Confirm that the credit card account is active and properly set up. If none of these steps resolve the issue, it’s best to reach out to our support team directly for immediate help. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. This will help ensure all your outgoings are accounted for and you can complete your BAS confidently. Regards, Shella11Views0likes1CommentRe: Bank feed matching very slow
Hi KiwiCaro, There are few reason why matching bank feeds on your end slows down. To fix this, let's start with some basic troubleshooting steps. Make sure your internet connection is stable and fast. Clear your browser cache and try using a different browser. You might find the desktop version of AccountRight performs faster for bank feed matching, so give that a try if you're using the web version. If the issue still persists, make sure to reach out to our support team directly for further help. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. Regards, Shella20Views0likes0CommentsRe: Allocated receipts against wrong invoices
Hi Anne_E, To allocate those receipts to the correct invoices, you just need to delete the receipts allocated to the wrong invoices. Then, reprocess the receipts and allocate them to the correct invoices. See this link about deleting invoices for more details. Regards, Shella13Views0likes2CommentsRe: Terminated Staff still accumulating leave
Hi René, Thank you for the screenshots. If the terminated employee’s leave balance report still shows them as "active," you might want to consider double-checking the termination process to ensure that everything was processed correctly. Therefore, it’s a great idea that you submitted a support case via MyAccount. They’re tailored to check this further and help you resolve the issue. Regards, ShellaRe: Online Payment Options
Hi Archskirt01, Currently, there is no option to add the "Pay Now" button for online payments when creating an order in MYOB AccountRight as this can only be applied for newly created invoices. If you’re processing an order you have to convert the order to invoice, then have the online payment enabled. If you think that adding online payment to an order is beneficial to your business and for others, I suggest posting this idea to our MYOB AccountRight Ideas Exchange board for online payments feature consideration. Regards, Shella45Views0likes0CommentsRe: update 2025.1
Hi Lynzo, Thanks for informing us about the screen sizing issue caused by the latest update 2025.1.0 - Build 2025.1.1.8 in MYOB AccountRight. This resizing issue with the Command Centre is a known problem, and our development team is currently working on a fix. About the release date, it's difficult to provide a precise timeline as each update varies. Your patience is greatly appreciated. Regards, Shella40Views1like2Comments