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LASI's avatar
LASI
User
9 months ago
Solved

Error -unable to activate my company file

    

I try to actvate my company file but  there is a message  -error unable to autimatically confirm company file.

 

I am using version Accountright plus 2018.4.1

 

Can somone activate for me so that I can use my data file please?

 

Regards,

Florence

 

  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi, LASI 

     

    Thanks for updating us. 

     

    We are glad to hear that the issue has been resolved through private message. Please feel free to post again if you require any further assistance. We are happy to assist.


    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, LASI 

     

    Thanks for your post.

     

    The error message you received happens when you're not using the latest version of AccountRight. Also, if there's a problem with your internet connection or the MYOB activation or confirmation service is being blocked by your internet connection. For further information regarding the error and to activate your company file, kindly check The Help Article: Activation and confirmation errors. 

     

    Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, LASI 

     

    Were you able to activate your company file? Please let us know if you require any further assistance with your concern. We are happy to assist you.

     

    Best regards,

    Doreen

    • LASI's avatar
      LASI
      User
      9 months ago

      Hi Doreen,

       

      I am stil not able to activate my file. Should there be any way you could able to assist me to  activate my file  as i need to enter my transactions.

       

      Regards

      Florence

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        9 months ago

        Hi, LASI 

         

        Thanks for updating us. 

         

        We are glad to hear that the issue has been resolved through private message. Please feel free to post again if you require any further assistance. We are happy to assist.


        If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

         

        Best regards,

        Doreen