Forum Discussion

AlienHockey's avatar
AlienHockey
User
3 months ago
Solved

activate company file V15.0.2

Hi there I'm using MYOB 15 to track personal expenses for me & my parents. I unable to verify a comapny file I've opened for them. I do not want to upgrade or pay subscription fees as only 10 odd tra...
  • Shella_A's avatar
    Shella_A
    3 months ago

    Hi AlienHockey,

     

    Apologies for the activation issues you're experiencing. I'm here to help you with this. Can you please send me a private message with the following information:
     

    • Serial number
    • Company File ID's or Company File Code
    • Build Number (Help> About MYOB AccountRight)

     

    I look forward to your response.

     

     

    Kind regards,

    Shella

AlienHockey's avatar
AlienHockey
User

Unfortunately I'm unable to activate online and when I request code via myob.com error message appears.

This page isn’t working

confirmation.myob.com is currently unable to handle this request.

HTTP ERROR 500
gavin12345's avatar
gavin12345
Ultimate User
3 months ago

Hi AlienHockey 

 

This usually means MYOB will not automatically give you a code for that serial number and company file code combination as it does not match their records. You will need to contact MYOB or get a code elsewhere.

 

Regards

Gavin